Zurely Diaz Gonzalez
Miami,FL
Summary
To achieve a job that allows me to apply my experiences and knowledge in my sector and in the different areas of the company, so as to develop myself professionally for the good performance of the duties assigned.
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
5
5
years of professional experience
Work History
Care Coordinator Representative
Leon Medical Centers
01.2020 - 05.2022
- Coordinated patient care plans, ensuring comprehensive support for diverse medical needs.
- Collaborated with healthcare providers to streamline communication and enhance patient outcomes.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Conducted patient assessments to identify needs, facilitating timely interventions and follow-ups.
- Developed educational materials to inform patients about health management strategies and resources.
- Trained new staff on best practices in patient interaction and care protocols, fostering team development.
- Maintained accurate documentation of patient interactions and care plans in electronic health records system.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Ability to write and speak English and Spanish.
- Filling,photocopying,transcribing and faxing.
Customer Service Cashier
Walmart Store Supercenters
10.2017 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Assisted in training new cashiers on operational procedures and customer service best practices..
- Developed strategies to improve checkout efficiency, reducing wait times during busy hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
English Level 5 -
Robert Morgan School
01.2018
Nivel Universitario - Dental Hygiene
CIENCIAS MEDICAS
Cuba01.2014
Skills
- Proficient in Microsoft Word, Power Point, and Excel
- Complete electronic medical records documentation
- Friendly and outgoing
- Neat, clean and professional appearance
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Healthcare operations
- Scheduling
- Claims processing
- Insurance practices
- HIPAA compliance
- Verbal and written communication
- Data entry
- Conflict resolution
- Patient assessment
- Treatment Planning
- At-home care instruction
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Care Coordinator Representative
Leon Medical Centers
01.2020 - 05.2022
Customer Service Cashier
Walmart Store Supercenters
10.2017 - 12.2019
English Level 5 -
Robert Morgan School
Nivel Universitario - Dental Hygiene
CIENCIAS MEDICAS