ZURIEL PADILLA
Chicago,IL
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
21
21
years of professional experience
Work History
Eligibility Specialist
SAVISTA
Chicago, Illinois
06.2025 - Current
- Evaluated client eligibility for multiple healthcare programs and services.
- Reviewed applications for accuracy and completeness, ensuring compliance with standards.
- Gathered necessary documentation through effective communication with clients.
- Maintained detailed records of client interactions and case progress.
- Collaborated with team members to uphold regulatory compliance.
- Provided training and support to new staff on eligibility processes.
- Resolved client inquiries regarding benefits and application status.
- Analyzed financial information from applicants to verify income levels.
Billing Specialist
Edelman
Chicago , IL
10.2018 - 01.2025
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Prepared and posted weekly payments to vendors and suppliers.
- Answered customer questions to maintain high satisfaction levels.
- Ensured invoices were promptly sent to clients, adhering to company policy.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Trained junior analysts on billing techniques and best practices.
- Coordinated with clients, business managers, project managers, and third-party institutions to rectify billing discrepancies.
- Coordinated with departments, including accounts receivable and accounts payable, to address billing discrepancies.
Payroll Specialist/Trade Show Coordinator
United Service Companies
Chicago, IL
12.2017 - 09.2018
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Onboarded new employees in time reporting and payroll systems.
- Conducted regular audits of payroll records to ensure accuracy and compliance.
- Coordinated the distribution of annual W-2 forms to employees.
- Managed payroll processing for over 300 employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Managed convention event details and related activities.
- Supported various events like the National Restaurant Association Show and Global Shop Expo.
Patient Care Coordinator
Mount Sinai Health System
Chicago, IL
03.2013 - 06.2017
- Assessed and communicated available Medicaid programs to applicants.
- Acquired necessary paperwork to support Medicaid submissions.
- Explained Medicaid eligibility details and affordability options to patients with kindness and respect.
- Obtained required physician notes through consistent follow-up efforts.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Handled a large volume of inbound calls promptly.
- Provided bilingual support by facilitating communication between patients and case managers.
Cashier
Ginos East
Chicago, Illinois
06.2005 - 02.2008
- Processed customer transactions efficiently at a busy pizza restaurant.
- Managed cash drawer and ensured accurate cash handling daily.
- Assisted customers with menu selections and provided excellent service.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Utilized point-of-sale system for transactions and inventory management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2015
Skills
- Billing cycle management
- Business operations support
- Payment posting
- Fiscal reporting
- Statement processing
- Research and due diligence
- Customer service
- Invoicing proficiency
- Team collaboration
- Bilingual
Timeline
Eligibility Specialist
SAVISTA
06.2025 - Current
Billing Specialist
Edelman
10.2018 - 01.2025
Payroll Specialist/Trade Show Coordinator
United Service Companies
12.2017 - 09.2018
Patient Care Coordinator
Mount Sinai Health System
03.2013 - 06.2017
Cashier
Ginos East
06.2005 - 02.2008
High School Diploma -
Penn Foster Career School