Zury Ortega
15500 Sutton Dr, Austin,TX
Summary
Dynamic professional with proven expertise in customer service and communication, honed at The Commencement Group. Excelled in organizing merchandise displays and fostering positive client experiences. Demonstrated leadership and teamwork in child supervision roles, enhancing classroom management and activity planning. Achieved 95% satisfaction rate in event operations through effective collaboration and conflict resolution.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Intern
The Commencement Group
Austin, TX
04.2026 - Current
- Organized, transported, and set up merchandise displays for graduation events in a fast-paced environment.Assisted customers with selecting and purchasing products while providing friendly customer service.
- Processed sales transactions and handled cash/card payments accurately.
- Restocked inventory and maintained clean, organized merchandise displays throughout events.
- Collaborated with team members to ensure smooth event operations and efficient communication.
- Supported daily operational tasks to help create a positive experience for guests and clients.
Summer Day Camp Counselor
Lake Travis Independent School District
Lakeway, TX
06.2025 - 07.2025
- Supervised and cared for a new group of children each week while creating a safe, fun, and welcoming environment.
- Planned and organized engaging daily activities, games, and crafts to keep students active and involved.
- Coordinated special events such as pool days at the local community pool, water slide days, and weekly field trips.
- Followed and managed daily schedules by escorting students to activities and classes including recess, PE, art, and drama.
- Encouraged teamwork, positive behavior, and social interaction among students throughout all activities.
- Assisted with activity setup, student supervision, and maintaining smooth operations during camp and program events.
Faith Formation Assistant
Emmaus Catholic Church
Lakeway, TX
08.2023 - 07.2025
- Assisted with office operations by organizing inventory, preparing supplies, and delivering materials to teachers and classrooms as needed.
- Supported attendance procedures by helping track and manage student attendance records.
- Communicated with students in a calm and professional manner to address disruptive behavior and identify underlying concerns.
- Provided administrative support through scheduling, filing, data entry, and maintaining organized office systems.
- Collaborated with faculty and staff to ensure efficient daily school operations and a supportive learning environment.
After-School Care Provider
Lake Travis Independent School District
Lakeway, TX
01.2025 - 05.2025
- Supervised and cared for students in the after-school program by creating a safe, fun, and supportive environment.
- Planned engaging activities and creative lessons to encourage learning, teamwork, and social development.
- Organized movie days, games, and relaxing nap-time routines to keep students entertained and comfortable after school.
- Set up daily activity stations and classroom centers with hands-on projects and age-appropriate activities.
- Assisted with classroom organization and helped support other grade groups and staff members when needed.
- Encouraged positive behavior and helped resolve student conflicts in a calm and respectful manner.
Education
Bachelor of Science - Marketing
Sam Houston State University
Huntsville, TX05.2029
Bachelor of Science - Marketing
Austin Community College
Austin, TX05.2026
High School Diploma -
Lake Travis High School
Lakeway, TX05.2025
Skills
- Communication
- Customer Service
- Teamwork
- Organization
- Leadership
- Classroom Management
- Child Supervision
- Conflict Resolution
- Time Management
- Activity Planning
Affiliations
- Alpha Omicron Pi (AOII) -Being a member of Greek life has helped me develop strong leadership, communication, teamwork, and time management skills. Through participation in chapter events, philanthropy, and campus involvement, I have learned the importance of responsibility, collaboration, and building meaningful relationships within my community.
Certification
- CPR Certified
- Marketing Certification
- Floral Design Certification
- Forensic Science Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Intern
The Commencement Group
04.2026 - Current
Summer Day Camp Counselor
Lake Travis Independent School District
06.2025 - 07.2025
After-School Care Provider
Lake Travis Independent School District
01.2025 - 05.2025
Faith Formation Assistant
Emmaus Catholic Church
08.2023 - 07.2025
Bachelor of Science - Marketing
Sam Houston State University
Bachelor of Science - Marketing
Austin Community College
High School Diploma -
Lake Travis High School