Zussethe Cruz
San Diego,CA
Summary
Dynamic and innovative professional with a proven track record at Dunkin, where I excelled in hospitality service expertise and complex problem-solving. Known for an engaging personality and a keen attention to detail, I led teams to enhance customer satisfaction and streamline operations, embodying creativity and effective communication to elevate guest experiences.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin
National City, CA
08.2023 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assembled and served meals according to guests' requirements.
- Prepared beverages such as coffee, tea, and frozen drinks according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Student Volunteer
School Club
San Diego, CA
08.2022 - 05.2023
- Managed inventory and supplies to ensure materials were available when needed.
- Followed instructions from management to complete tasks according to exact specifications.
- Developed strong oral and written communication skills in working with people of different ages.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
High School Diploma -
San Diego City College
San Diego, CASkills
- Willingness to learn/attention to detail
- Team leadership and collaboration
- Creativity and innovation
- Hospitality service expertise
- Company standards
- Cleaning
- Complex Problem-solving
- Math and number solving
- Engaging personality, patience, and empathy
- Child development
- Effective communication skills
References
References available upon request.
Timeline
Crew Member
Dunkin
08.2023 - Current
Student Volunteer
School Club
08.2022 - 05.2023
High School Diploma -
San Diego City College
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