Zwade Blandin
Jacksonville
Summary
Experienced with managing and optimizing workflow processes to enhance operational efficiency. Utilizes project management tools and techniques to streamline procedures and improve productivity. Strong understanding of team dynamics and effective communication to achieve organizational goals. Service Technician/Manager with 7 years of manigerial experience in vehicle diagnostics, maintenance, and repair.
Overview
8
8
years of professional experience
Work History
Workflow Manager
Discount Tire Company
Jacksonville, FL
11.2024 - Current
- Optimized operational workflows to drive efficiency and minimize turnaround times.
- Implemented process improvements that increased overall team productivity and service quality.
- Directed cross-functional teams in implementing strategic initiatives for enhanced inventory management systems.
- Mentored junior staff on best practices for workflow management and operational excellence.
Service Technician
Subaru Of Jacksonville
Jacksonville, FL
11.2022 - 11.2024
- Diagnose and repair vehicle issues, ensuring optimal performance and customer satisfaction.
- Conduct routine maintenance and inspections, identifying potential problems early.
- Utilize specialized tools and diagnostic equipment to troubleshoot complex mechanical issues.
- Collaborate with team members to streamline repair processes and reduce service times.
- Maintain detailed records of services performed, contributing to improved service tracking.
Service Coordinator
Discount Tire Company
Jacksonville, Florida
06.2019 - 09.2021
- Supervise the backroom to ensure everyone follows the best practices of Discount Tire.
- Inspect completed work to verify that maintenance meets standards and vehicles are ready to be released from the bays.
- Ascertain everyone in the backroom communicates any issues such as bent wheels, unrepairable tires and broken studs to name a few, so the issue could be relayed to the customer thus enabling us to keep bay times low.
COOK
Moe's Southwest Grill
Jacksonville, Florida
06.2018 - 08.2018
- Attention to detail: Listened to customers to make sure the orders was being prepared to their specifications.
- Cleanliness: Fastidious about cleanliness: work station kept clean throughout my shift.
- Communicated when supplies were low so the work flow can continue at a steady pace.
- Closing/cleaning the store at the end of the day.
Education
HIGH SCHOOL DIPLOMA -
Duncan U. Fletcher
Jacksonville, Florida07-2020
Skills
- Leadership
- Workflow Analysis
- Adobe Photoshop
- Team Collaboration
- Product sales
- Problem Solving
- Quality Control
- Troubleshooting
- Safety Awareness
- Cash handling accuracy
Timeline
Workflow Manager
Discount Tire Company
11.2024 - Current
Service Technician
Subaru Of Jacksonville
11.2022 - 11.2024
Service Coordinator
Discount Tire Company
06.2019 - 09.2021
COOK
Moe's Southwest Grill
06.2018 - 08.2018
HIGH SCHOOL DIPLOMA -
Duncan U. Fletcher
AWARDS
- All Gateway Conference Award (Soccer) - this trophy is awarded by Duval county, to players that demonstrated outstanding performance in their sport.
- I possess the work ethic necessary to achieve greatness.
- Goal oriented