Zachary Smith
Bryan,TX
Summary
Reliable and service-driven operations leader with hands-on experience coordinating teams, managing workflow, and maintaining high safety and service standards. Known for strong work ethic, accountability, and the ability to step into leadership roles quickly. Brings a calm, organized approach to fast-paced environments and a genuine commitment to supporting both customers and coworkers.
Overview
5
5
years of professional experience
Work History
Workflow Manager
Discount Tire
Bryan, TX
11.2024 - Current
- Oversee daily workflow with up to 10 people per shift to ensure efficient vehicle processing and minimized wait times.
- Coordinate technicians and front-end staff to maintain productivity and service standards.
- Train and mentor new hires on safety procedures and customer service expectations.
- Monitor performance and adjust team assignments to reduce bottlenecks.
- Support sales and service teams to maintain strong customer satisfaction.
- Enforce safety compliance and operational standards across service activities.
City Service Worker
City Of Killeen
Killeen, TX
07.2024 - 11.2024
- Performed grounds maintenance and equipment upkeep for city properties.
- Coordinated tasks within mowing and maintenance teams.
- Assisted in supervising volunteers and maintaining project timelines.
- Operated equipment safely and responsibly.
Window Cleaner
Fish Window Cleaning
Killeen, TX
01.2024 - 07.2024
- Provided residential and commercial window cleaning services.
- Managed payments and maintained positive customer relationships.
- Traveled between job sites while maintaining punctuality and professionalism.
Security Forces (Training)
U. S. Ar Force
San Antonio, TX
06.2023 - 11.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Selected as overnight shift leader during training cycle over the flight of 20 new Airmen.
- Honorably discharged.
Sales Apprentice
Discount Tire
Killeen, TX
04.2021 - 05.2023
- Assisted customers with tire selection and purchasing decisions.
- Maintained inventory accuracy through regular stock checks and updates.
- Operated tire mounting and balancing equipment efficiently.
- Collaborated with team members to enhance customer service experiences.
- Promoted from Tire Technician to Service Coordinator within first year.
- Led service teams of up to 4 members to maintain efficient vehicle turnaround times.
Education
High School Diploma -
Christian Academy of America
Double Oak, TX06-2023
Skills
- Workflow Analysis and Coordination
- Lean principles
- Teamwork and collaboration
- Team Leadership
- Customer service
- Scheduling expertise
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Workflow Manager
Discount Tire
11.2024 - Current
City Service Worker
City Of Killeen
07.2024 - 11.2024
Window Cleaner
Fish Window Cleaning
01.2024 - 07.2024
Security Forces (Training)
U. S. Ar Force
06.2023 - 11.2023
Sales Apprentice
Discount Tire
04.2021 - 05.2023
High School Diploma -
Christian Academy of America