Summary
Work History
Education
Skills
Timeline
Generic

Zwana Graham

Houston,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Bus Attendant

CFISD
Houston, TX
2024 - 2025

Bus attendants

  • Assisted administration with assignment of students to bus routes and prepared reports using Software.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Distributed completed school bus routes to bus contractors and appropriate schools.
  • Completed timely and detailed incident reporting reports, following corporate guidelines for accurate recordkeeping.
  • Maintained cleanliness of the bus interior, promoting a pleasant environment for all passengers.
  • Conducted regular inspections of safety equipment to ensure proper functioning in case of an emergency.
  • Ensured timely arrival at each stop by adhering to established schedules and communicating effectively with the driver.

Security Officer

CSC
Houston, TX
2021 - 2024
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Issued access cards to authorized personnel to monitor access points.

Driver Coordinator

Metro
Houston, TX
2021 - 2023
  • Implemented process enhancements that streamlined operational workflows, increasing overall productivity.
  • Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization, and wait times.
  • Enhanced communication between drivers and dispatchers, streamlining daily operations.

Daycare Worker

DayCare Works
Phoenixville, PA
09.2009 - 2019
  • Assisted in daily activities, ensuring a safe and engaging environment for children.
  • Supported development of age-appropriate educational programs and activities.
  • Maintained cleanliness and organization of play areas and learning materials.
  • Collaborated with lead educators to implement lesson plans effectively.
  • Communicated effectively with parents regarding children's progress and concerns.
  • Supervised free play and other activities to keep children safe.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.

Education

High School Diploma -

Norristown Area Highschool
Norristown, PA
06.2004

Skills

Strong communication skills

Empathy and patience

Active listening

Team leadership qualities

Teamwork

Teamwork and collaboration

Customer service

Problem-solving abilities

Multitasking Abilities

Timeline

Daycare Worker

DayCare Works
09.2009 - 2019

Bus Attendant

CFISD
2024 - 2025

Security Officer

CSC
2021 - 2024

Driver Coordinator

Metro
2021 - 2023

High School Diploma -

Norristown Area Highschool
Zwana Graham