Zxana Watt
Bristol,CT
Summary
Experienced in hospitality and managerial support in fast-paced restaurant environments for 10+ years. Ability to demonstrate and deliver accurate information by resolving customer needs and recommending appropriate solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Olive Garden
08.2021 - Current
- Developing and implementing front-of-house effective plans, which increase sales and control cost by evaluating financial cost
- Coach and manage employees on company procedures, policies, motivating staff to work as a team to exceed guest and management expectations
- Assist in handling all employee problems & disputes, and continually strive to develop staff in all areas of managerial and professional development
- Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing.
Customer Service Representative
Longhorn steakhouse
01.2014 - 08.2021
- Delivering attentive customer service, suggesting up-sell items to increase company sales, memorizing the food and wine menu, trained to properly handle food and sanitary items, ability to multitask in a busy environment, recognized by management and certified to train new hires, managed end-to-end customer problems and followed up through complete resolution.
Customer Service Representative
Red lobster
10.2009 - 01.2014
- Building customer service skills, handling payments, identifying patrons' special dietary needs and requests, cultivating repeat customers, efficient in managing multiple guests
- Verified timely resolutions of customers’ technical difficulties and coordinated additional support for complex needs.
Education
Bachelor of Arts - Criminology
Central Connecticut State University
05.2021
Skills
- Collaborative leadership
- Adaptability
- Excellent customer service skills
- Workflow & Time Management
- Team-oriented & Problem-solving skills
- Critical thinking & Compliant investigation
- Problem-solving skills
- Critical thinking
- Compliant investigation
- Analytical thinking
- Empathy
References
Eric O’keef
Breanna Hunter
Jordan Welks
Jessica Medeiros
Certification
ServSafe
Timeline
Assistant Manager
Olive Garden
08.2021 - Current
Customer Service Representative
Longhorn steakhouse
01.2014 - 08.2021
Customer Service Representative
Red lobster
10.2009 - 01.2014
Bachelor of Arts - Criminology
Central Connecticut State University