Maurina Hernandez
Walmart
Levittown,PA
1
Language
1
Certification
5
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Work History
Assistant Manager
3 Years 9 Months- Developed training materials for onboarding new staff, improving knowledge retention.
- Led team initiatives to enhance customer service and operational efficiency.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas.
Shift Supervisor
1 Year 6 Months- Fulfill the duties of the Store Manager in their absence and ensure positive customer service
- Provide direction and assistance in the completion of daily merchandise and operating tasks
- Control inventory by performing proper receiving and stocking standards including accurate cycle counting
- Accountable for store cash and all other financial assets
- Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates
- Maintained store appearance and safety, creating a welcoming environment for customers and associates
- Responsible for answering a multiline telephone and transferring to appropriate departments
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members in store policies and procedures for improved performance.
Education
Associate of Arts - Psychology Pre-Professional Emphasis [Undergraduate]
General Studies - High school or equivalent
Skills
Customer service
Customer relations
Money handling
Team leadership
Staff supervision
Task delegation
Client engagement
Collaborative mindset
Time management
Work independently
Data entry accuracy
Collaborative leadership
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Manager
Walmart
04.2014 - 01.2018Read More
Shift Supervisor
Rite Aid
10.2012 - 04.2014Read More
Pennsbury High School
General Studies from High school or equivalent
Read More
Bucks County Community College
Associate of Arts from Psychology Pre-Professional Emphasis [Undergraduate]
Read More