Zyad Zabib
Philadelphia,PA
Summary
Proven in enhancing pet wellness at Family Business, I leveraged animal care expertise and exceptional customer communication to elevate client satisfaction. As a Teacher's Assistant at Academy at Palumbo, I fostered a supportive learning environment, showcasing my ability to collaborate effectively. My approach consistently improves service quality, underpinned by a keen attention to detail and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Pet Groomer
Family Business
01.2020 - Current
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Achieved faster turnaround times without sacrificing quality using time management skills.
Teacher's Assistant
Academy at Palumbo
08.2023 - 06.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
- Maintained safe and organized classroom environment, enabling efficient learning.
- Contributed to planning and execution of school events, fostering sense of community.
Education
Bachelor of Science - Chemistry
Thomas Jefferson University
Philadelphia, PA06.2028
High School Diploma -
Academy At Palumbo
Philadelphia, PA06.2024
Skills
- Animal Care
- Relationship Building
- Dependable and Responsible
- Customer Service
- Teamwork and Collaboration
- Customer Communication
- Attention to Detail
- Problem-Solving
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Teacher's Assistant
Academy at Palumbo
08.2023 - 06.2024
Pet Groomer
Family Business
01.2020 - Current
Bachelor of Science - Chemistry
Thomas Jefferson University
High School Diploma -
Academy At Palumbo
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