Zyaire Hayman
Stafford,VA
Summary
I offer strong interpersonal and communication skills, coupled with a genuine passion for student success and development. I have built a strong understanding of the Virginia Community College System, making me adept at providing guidance and support to new students with a positive demeanor.
Overview
6
6
years of professional experience
Work History
Admissions Coach
Germanna Community College
07.2024 - Current
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Identified and addressed concerns of incoming students and parents.
- Collaborated with academic advisors to create individualized plans for admitted students based on their unique needs and goals.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Enrollment Support Specialist
Germanna Community College
06.2023 - 07.2024
- Provide exceptional customer service, addressing the needs of current and prospective students promptly via the Enrollment Services Zoom room, FAC kiosk, and Stafford campus welcome center.
- Ensure accurate record-keeping by meticulously updating student information in databases such as SIS.
- Trained in FERPA regulations.
- Develop innovative solutions to address barriers faced during the enrollment process, improving overall accessibility for diverse populations.
- Display outstanding interpersonal skills via continuous collaboration with coworkers both within and outside of the Enrollment Services department to provide the best service possible to current and prospective students.
Guest Service Advocate/ Barista
Target
03.2022 - 07.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Recommended products based on solid understanding of individual customer needs and preferences; resulting in an increase in sales averaging $30,000 monthly.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment; resulting in constant recognition of corporate leaders for our high Guest Connection scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems; resulting in a 13% monthly capture rate.
General Manager
SweetFrog
06.2019 - 03.2022
- Managed purchasing, sales, marketing and customer account operations efficiently
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization; managing a team of 16 individuals on average
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Student Aide
UMW Office of Advancement
10.2018 - 05.2020
- Organized and updated scholarship data in order to streamline selection and reception process for future students
- Establish donor agreements to fund student programs and scholarships
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Completed clerical tasks such as filing, copying, and distributing mail
- Gathered and organized files and research papers for internal needs and scholarly publications.
- Performed data entry and database management to accurately record information and protect data from unauthorized access
Student Ambassador
UMW Office of Student Engagement
09.2018 - 02.2020
- Aided in the planning of campus engagement events
- Aided in organizing Open House events for incoming students in ways that ensure an enjoyable, organized, and informative experience
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
Education
Associate’s Degree - Political Science And English Literature
University of Mary Washington
Fredericksburg, VA05.2020
Skills
- Technical Assistance
- Microsoft applications
- Team Collaboration
- Customer Service
- Time Management
- Adaptability and Flexibility
- Effective communication
- Interpersonal Skills
Education
Fredericksburg, VA
Contact
Stafford, VA, Virginia 22554
Timeline
Admissions Coach
Germanna Community College
07.2024 - Current
Enrollment Support Specialist
Germanna Community College
06.2023 - 07.2024
Guest Service Advocate/ Barista
Target
03.2022 - 07.2023
General Manager
SweetFrog
06.2019 - 03.2022
Student Aide
UMW Office of Advancement
10.2018 - 05.2020
Student Ambassador
UMW Office of Student Engagement
09.2018 - 02.2020
Associate’s Degree - Political Science And English Literature
University of Mary Washington
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