Zyairrea Walls
Dallas
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
St. Michael's Hospital
Texarkana
08.2019 - 10.2025
- Coordinated patient appointments and managed scheduling conflicts effectively.
- Facilitated communication between patients and healthcare providers seamlessly.
- Assisted with patient intake processes and documentation accuracy.
- Maintained electronic health records with attention to detail and compliance.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Patient Service Specialist
Blue Cross Blue Shield of Texas
Richards
05.2015 - 08.2019
- Managed patient inquiries and provided information regarding insurance benefits and coverage.
- Coordinated appointments and ensured timely follow-up communications with patients.
- Assisted in resolving patient issues through effective communication and problem-solving skills.
- Collaborated with healthcare providers to streamline patient service processes and workflows.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Education
High School Diploma -
Plano West Senior High School
Plano, TXSkills
- Electronic health records
- Patient intake coordination
- Appointment scheduling
- Compliance management
- Medical terminology
- Effective communication
- Attention to detail
- Office administration
Timeline
Patient Care Coordinator
St. Michael's Hospital
08.2019 - 10.2025
Patient Service Specialist
Blue Cross Blue Shield of Texas
05.2015 - 08.2019
High School Diploma -
Plano West Senior High School