Zyan Alford
Hampton,VA
Summary
Donor Floor Supervisor leading donor floor operations across plasma collection, venipuncture, and automated plasmapheresis machines. Supervises and trains floor staff, evaluates performance, and supports productivity targets through clear coaching and delegated task execution. Maintains cGMP and SOP compliance while protecting donor safety, privacy, and product quality.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Senior Phlebotomist
Biolife Plasma Services
Hampton, VA
05.2025 - Current
- Perform venipuncture procedures carefully while following collection protocols and maintaining donor comfort.
- Monitor donor responses throughout collection and escalate concerns promptly when signs of discomfort appear.
- Support new staff onboarding by demonstrating collection steps, safety practices, and donor interaction standards.
- Review collection records and identify data issues before closing daily paperwork and logs.
Donor Floor Supervisor/Senior Phlebotomist
Octapharma Plasma
Newport News, VA
07.2019 - 04.2025
- Earn Employee of the Quarter recognition during the first 3 months by maintaining strong donor floor performance and service standards.
- Advance to Designated Trainer in the fifth month of production and reinforce consistent workflows across the donor floor.
- Oversee donor floor operations, delegate daily tasks, and maintain a structured workflow across clinical and support activities.
- Evaluate 6 floor employees, coach performance gaps, and apply hands-on leadership to strengthen team execution.
- Train team members on operational targets, cross-train staff in medical screening, and support daily client interactions.
- Perform venipuncture, plasma collection, and patient care assessment while maintaining donor safety and product quality.
- Maintain cGMP, SOP, and privacy compliance, operate automated plasmapheresis equipment, and submit reports for management planning.
Cashier/Store Clerk
Family Dollar
Hampton, VA
07.2018 - 01.2019
- Replenished merchandise across sales floor displays, shelves, racks, and bins to maintain a clean, organized presentation.
- Rotated inventory using first-in, first-out practices to keep stock organized and properly replenished.
- Counted, stocked, and maintained inventory records to support audits and order requests.
- Checked work areas for cleanliness and obstacles, then removed cartons and boxes to keep the store hazard-free.
- Answered store policy questions and guided customers through purchases and reward program signups.
Education
Bachelor of Arts - Christian Ministry
Regent University
Virginia Beach, VA5 2028
High School Diploma - General Studies
Alford Legacy School
Hampton, VA6 2018
Skills
- Data Analysis
- Employee Training Program
- Critical Thinking
- Verbal and Written Communication
- Employee Supervision
- Employee Work Scheduling
- Patient Care Assessment
- Currently An Ordained Elder in the Church Of God In Christ
- Customer Service
- Able To Provide Spiritual Care And Coaching
Affiliations
Greater Emanuel Temple COGIC, Hampton, VA Lay Member, Levites Team Member, Lead Adjutant/Armor Bearer
Current Serves As A Licensed Minister in the Church Of God In Christ.
Served as Drill Sergeant in the Virginia Military Explorers ROTC Program from 2017-2018.
Awards & Honors
Became an Licensed Minister within the Church Of God In Christ Inc. in January of 2024
Became an Ordained Elder within the Church Of God In Christ Inc. in August of 2026
Certification
Church Of God In Christ Inc. Certificate Of Ordination
Timeline
Senior Phlebotomist
Biolife Plasma Services
05.2025 - Current
Donor Floor Supervisor/Senior Phlebotomist
Octapharma Plasma
07.2019 - 04.2025
Cashier/Store Clerk
Family Dollar
07.2018 - 01.2019
High School Diploma - General Studies
Alford Legacy School
Bachelor of Arts - Christian Ministry
Regent University