Zyanna Milner
Northport,AL
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Communications Officer
Alabama Law Enforcement Agency
Tuscaloosa , Alabama
12.2023 - Current
- Answered emergency and non-emergency calls, providing assistance or routing to appropriate personnel.
- Monitored police radio frequencies, responding to officers' requests for assistance.
- Maintained accurate records of all incoming calls and dispatched units as needed.
- Performed administrative duties including typing reports and documents, filing paperwork, and preparing statistical data.
- Provided support to law enforcement personnel in the field by gathering pertinent information from callers and relaying it via radio transmissions.
- Operated sophisticated computer systems to track unit locations, access criminal databases, input incident reports, and generate statistics for supervisors.
- Prepared detailed activity logs documenting all calls received, messages relayed, and any other relevant information pertaining to a situation or incident.
- Coordinated with multiple agencies such as fire departments, ambulance services, hospitals, tow companies, ensuring that appropriate resources were dispatched when necessary.
- Managed large volumes of phone calls while maintaining accuracy in communication with callers and dispatchers alike.
- Responded quickly and calmly to urgent situations while providing clear instructions over the telephone.
- Utilized various computer programs such as CAD system software applications to enter caller information into database records.
- Maintained knowledge of applicable laws regarding civil rights issues related to police dispatching procedures.
- Evaluated incoming calls for priority levels based on urgency of need for response teams.
- Participated in multi-agency task forces providing operational support during major incidents such as natural disasters or terrorist attacks.
- Identified potential threats through monitoring suspicious activities reported by citizens on emergency lines.
- Communicated effectively with both civilian contacts and police personnel over two-way radios in order to provide timely updates on changes in status or location of units.
- Collaborated closely with other dispatch centers throughout the region sharing vital information about ongoing investigations or wanted persons.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Tracked call logs and shift data to enter into computer system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
Detention Officer
Tuscaloosa County Juvenile Detention Center
Tuscaloosa , Alabama
06.2023 - 12.2023
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Investigated disturbances within the facility and reported findings to supervisors.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Supervised inmates during day-to-day activities.
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Maintained records of prisoners' identification and charges.
- Issued clothing, tools and other authorized items to inmates.
- Used appropriate means to discipline prisoners.
- Served meals and dispensed medications to inmates.
- Guarded facility entrances to screen visitors.
- Conducted fire, safety and sanitation inspections.
Detention Deputy
Tuscaloosa County Jail
Tuscaloosa , Alabama
04.2022 - 08.2023
- Supervised inmates in a correctional facility, ensuring compliance with established rules and regulations.
- Conducted searches of inmates for contraband items, weapons or other prohibited items.
- Maintained order within the detention center by responding to disturbances and enforcing disciplinary actions as needed.
- Performed inmate intake procedures, including booking and fingerprinting.
- Monitored visitation activities between inmates and visitors to ensure safety protocols were followed.
- Inspected cells regularly to ensure they are clean and secure according to standards set by the facility.
- Investigated incidents involving inmates, documenting findings accurately on incident reports.
- Filed paperwork associated with all aspects of daily operations in the detention center.
- Developed strategies for managing difficult inmate behaviors while maintaining safety within the detention center.
- Kept detailed records on each inmate's behavior, health status, meals served and medications administered.
- Reviewed documentation submitted by attorneys representing detainees prior to their release from custody.
- Attended regular training sessions related to current laws governing incarceration as well as best practices for dealing with difficult detainees.
- Participated in weekly meetings with supervisors to discuss issues related to day-to-day operations at the detention center.
- Responded promptly and appropriately to any emergencies occurring within the jail environment.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Performed searches of people, vehicles, mail items and dormitories.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Supervised inmates during day-to-day activities.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Performed head counts, checking cells for missing inmates.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Maintained records of prisoners' identification and charges.
- Served meals and dispensed medications to inmates.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Issued clothing, tools and other authorized items to inmates.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
Medical Receptionist
Summit Physician Services
Tuscaloosa , Alabama
12.2022 - 03.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Leasing Assistant
Sealy Realty Co.
Tuscaloso , Alabama
10.2022 - 12.2022
- Assisted with the preparation and execution of lease documents for new tenants.
- Maintained accurate records of tenant contracts, leases, and payments.
- Organized and updated tenant files on a regular basis.
- Conducted market research to identify competitive rental rates in the area.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Advised tenants on their rights under the terms of their lease agreement.
- Collected rent payments from tenants and processed them into accounting software.
- Coordinated maintenance services for existing tenants as needed.
- Resolved tenant complaints promptly and professionally.
- Processed applications for prospective tenants and conducted background checks.
- Monitored tenant accounts for late or missed payments.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
Gate Monitor
Stillman College Campus Police
Tuscaloosa , Alabama
08.2020 - 04.2022
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Tracked progress of ongoing projects related to monitoring systems development.
- Ensured compliance with established guidelines for monitoring systems security protocols.
- Analyzed log files from servers and applications to detect potential security threats or anomalies.
- Conducted regular tests to evaluate system performance levels and identify areas for improvement.
- Documented all technical processes related to monitoring systems and updated them as needed.
- Managed the daily operations of monitors and ensured proper functioning.
Correctional Officer
Alabama Department Of Corrections
Montgomery , Alabama
02.2020 - 08.2020
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Inspected cells and conducted random searches of common areas.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Instructed inmates on work detail and oversaw work-site transportation.
- Guarded facility entrances to screen visitors.
- Issued clothing, tools and other authorized items to inmates.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Performed head counts, checking cells for missing inmates.
- Supervised inmates during day-to-day activities.
Police Communications Officer
Tallapoosa County Sheriff's Office
Dadeville , Alabama
08.2017 - 08.2019
- Answered emergency and non-emergency calls, providing assistance or routing to appropriate personnel.
- Monitored police radio frequencies, responding to officers' requests for assistance.
- Maintained accurate records of all incoming calls and dispatched units as needed.
- Performed administrative duties including typing reports and documents, filing paperwork, and preparing statistical data.
- Collaborated closely with other dispatch centers throughout the region sharing vital information about ongoing investigations or wanted persons.
- Communicated effectively with both civilian contacts and police personnel over two-way radios in order to provide timely updates on changes in status or location of units.
- Maintained knowledge of applicable laws regarding civil rights issues related to police dispatching procedures.
- Utilized various computer programs such as CAD system software applications to enter caller information into database records.
- Responded quickly and calmly to urgent situations while providing clear instructions over the telephone.
- Managed large volumes of phone calls while maintaining accuracy in communication with callers and dispatchers alike.
- Prepared detailed activity logs documenting all calls received, messages relayed, and any other relevant information pertaining to a situation or incident.
- Coordinated with multiple agencies such as fire departments, ambulance services, hospitals, tow companies, ensuring that appropriate resources were dispatched when necessary.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Tracked call logs and shift data to enter into computer system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Education
Bachelor of Arts - Criminal Justice
Stillman College
Tuscaloosa, AL12-2023
Skills
- Information Gathering
- Radio communication
- Incident documentation
- Geographical knowledge
- NCIC Database
- Emergency Response Procedures
- 911 System Information Databases
- Written Communication
- Information documentation
- Dispatch Coordination
- Computer Skills
- Self Motivation
- Telephone Etiquette
- Effective Communication
- Emergency Police Dispatcher Certification
- Documentation
- Time management abilities
- Professionalism
- Flexible Schedule
- Multitasking
- Safety Protocols
- Police department procedures
- Adaptability
- Reliability
- Unit Dispatch
- Professional Demeanor
- Time Management
- Organizational Skills
- Good Judgment
- Active Listening
- CPR and First Aid
- Decision-Making
- Law Enforcement Collaboration
- Critical Thinking
- Confidentiality
- Records Maintenance
- Data Entry
- Multi-line phone system
Affiliations
- Community Service Advocate
Accomplishments
- Academics Honors Awards
- Scholar Dean's List
- Alabama Department of Corrections Class 20-02 2020 President
- Member of Delta Sigma Theta Sorority, Incoporated
Certification
- Federal Emergency Management Agency Certification , FEMA
- Cardiopulmonary Resuscitation Certification
- National Crime Information Center accessible NCIC
Languages
English
Professional
Timeline
Police Communications Officer
Alabama Law Enforcement Agency
12.2023 - Current
Detention Officer
Tuscaloosa County Juvenile Detention Center
06.2023 - 12.2023
Medical Receptionist
Summit Physician Services
12.2022 - 03.2023
Leasing Assistant
Sealy Realty Co.
10.2022 - 12.2022
Detention Deputy
Tuscaloosa County Jail
04.2022 - 08.2023
Gate Monitor
Stillman College Campus Police
08.2020 - 04.2022
Correctional Officer
Alabama Department Of Corrections
02.2020 - 08.2020
Police Communications Officer
Tallapoosa County Sheriff's Office
08.2017 - 08.2019
Bachelor of Arts - Criminal Justice
Stillman College
- Federal Emergency Management Agency Certification , FEMA
- Cardiopulmonary Resuscitation Certification
- National Crime Information Center accessible NCIC
Similar Profiles
Cody GilbertCody Gilbert
Senior Trooper at Alabama Law Enforcement AgencySenior Trooper at Alabama Law Enforcement Agency
Jamie MaloyJamie Maloy
Special Agent Senior at Alabama Law Enforcement AgencySpecial Agent Senior at Alabama Law Enforcement Agency
John B Pappion IIJohn B Pappion II
ALEA Corporal at Alabama Law Enforcement Agency,ALEA Corporal at Alabama Law Enforcement Agency,