Zyanna Milner
Northport,AL
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Communications Officer
Alabama Law Enforcement Agency
Tuscaloosa , Alabama
12.2023 - Current
- Answered emergency and non-emergency calls, providing assistance or routing to appropriate personnel.
- Monitored police radio frequencies, responding to officers' requests for assistance.
- Maintained accurate records of all incoming calls and dispatched units as needed.
- Performed administrative duties including typing reports and documents, filing paperwork, and preparing statistical data.
- Provided support to law enforcement personnel in the field by gathering pertinent information from callers and relaying it via radio transmissions.
- Operated sophisticated computer systems to track unit locations, access criminal databases, input incident reports, and generate statistics for supervisors.
- Prepared detailed activity logs documenting all calls received, messages relayed, and any other relevant information pertaining to a situation or incident.
- Coordinated with multiple agencies such as fire departments, ambulance services, hospitals, tow companies, ensuring that appropriate resources were dispatched when necessary.
- Managed large volumes of phone calls while maintaining accuracy in communication with callers and dispatchers alike.
- Responded quickly and calmly to urgent situations while providing clear instructions over the telephone.
- Utilized various computer programs such as CAD system software applications to enter caller information into database records.
- Maintained knowledge of applicable laws regarding civil rights issues related to police dispatching procedures.
- Evaluated incoming calls for priority levels based on urgency of need for response teams.
- Participated in multi-agency task forces providing operational support during major incidents such as natural disasters or terrorist attacks.
- Identified potential threats through monitoring suspicious activities reported by citizens on emergency lines.
- Communicated effectively with both civilian contacts and police personnel over two-way radios in order to provide timely updates on changes in status or location of units.
- Collaborated closely with other dispatch centers throughout the region sharing vital information about ongoing investigations or wanted persons.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Tracked call logs and shift data to enter into computer system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
Detention Officer
Tuscaloosa County Juvenile Detention Center
Tuscaloosa, Alabama
06.2023 - 12.2023
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Investigated disturbances within the facility and reported findings to supervisors.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Supervised inmates during day-to-day activities.
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Maintained records of prisoners' identification and charges.
- Issued clothing, tools and other authorized items to inmates.
- Used appropriate means to discipline prisoners.
- Served meals and dispensed medications to inmates.
- Guarded facility entrances to screen visitors.
- Conducted fire, safety and sanitation inspections.
Detention Deputy
Tuscaloosa County Jail
Tuscaloosa, Alabama
04.2022 - 08.2023
- Supervised inmates in a correctional facility, ensuring compliance with established rules and regulations.
- Conducted searches of inmates for contraband items, weapons or other prohibited items.
- Maintained order within the detention center by responding to disturbances and enforcing disciplinary actions as needed.
- Performed inmate intake procedures, including booking and fingerprinting.
- Monitored visitation activities between inmates and visitors to ensure safety protocols were followed.
- Inspected cells regularly to ensure they are clean and secure according to standards set by the facility.
- Investigated incidents involving inmates, documenting findings accurately on incident reports.
- Filed paperwork associated with all aspects of daily operations in the detention center.
- Developed strategies for managing difficult inmate behaviors while maintaining safety within the detention center.
- Kept detailed records on each inmate's behavior, health status, meals served and medications administered.
- Reviewed documentation submitted by attorneys representing detainees prior to their release from custody.
- Attended regular training sessions related to current laws governing incarceration as well as best practices for dealing with difficult detainees.
- Participated in weekly meetings with supervisors to discuss issues related to day-to-day operations at the detention center.
- Responded promptly and appropriately to any emergencies occurring within the jail environment.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Performed searches of people, vehicles, mail items and dormitories.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Supervised inmates during day-to-day activities.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Performed head counts, checking cells for missing inmates.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Maintained records of prisoners' identification and charges.
- Served meals and dispensed medications to inmates.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Issued clothing, tools and other authorized items to inmates.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
Medical Receptionist
Summit Physician Services
Tuscaloosa, Alabama
12.2022 - 03.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Leasing Assistant
Sealy Realty Co.
Tuscaloso, Alabama
10.2022 - 12.2022
- Assisted with the preparation and execution of lease documents for new tenants.
- Maintained accurate records of tenant contracts, leases, and payments.
- Organized and updated tenant files on a regular basis.
- Conducted market research to identify competitive rental rates in the area.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Advised tenants on their rights under the terms of their lease agreement.
- Collected rent payments from tenants and processed them into accounting software.
- Coordinated maintenance services for existing tenants as needed.
- Resolved tenant complaints promptly and professionally.
- Processed applications for prospective tenants and conducted background checks.
- Monitored tenant accounts for late or missed payments.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
Gate Monitor
Stillman College Campus Police
Tuscaloosa, Alabama
08.2020 - 04.2022
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Tracked progress of ongoing projects related to monitoring systems development.
- Ensured compliance with established guidelines for monitoring systems security protocols.
- Analyzed log files from servers and applications to detect potential security threats or anomalies.
- Conducted regular tests to evaluate system performance levels and identify areas for improvement.
- Documented all technical processes related to monitoring systems and updated them as needed.
- Managed the daily operations of monitors and ensured proper functioning.
Correctional Officer
Alabama Department Of Corrections
Montgomery, Alabama
02.2020 - 08.2020
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Inspected cells and conducted random searches of common areas.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Instructed inmates on work detail and oversaw work-site transportation.
- Guarded facility entrances to screen visitors.
- Issued clothing, tools and other authorized items to inmates.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Performed head counts, checking cells for missing inmates.
- Supervised inmates during day-to-day activities.
Police Communications Officer
Tallapoosa County Sheriff's Office
Dadeville, Alabama
08.2017 - 08.2019
- Answered emergency and non-emergency calls, providing assistance or routing to appropriate personnel.
- Monitored police radio frequencies, responding to officers' requests for assistance.
- Maintained accurate records of all incoming calls and dispatched units as needed.
- Performed administrative duties including typing reports and documents, filing paperwork, and preparing statistical data.
- Collaborated closely with other dispatch centers throughout the region sharing vital information about ongoing investigations or wanted persons.
- Communicated effectively with both civilian contacts and police personnel over two-way radios in order to provide timely updates on changes in status or location of units.
- Maintained knowledge of applicable laws regarding civil rights issues related to police dispatching procedures.
- Utilized various computer programs such as CAD system software applications to enter caller information into database records.
- Responded quickly and calmly to urgent situations while providing clear instructions over the telephone.
- Managed large volumes of phone calls while maintaining accuracy in communication with callers and dispatchers alike.
- Prepared detailed activity logs documenting all calls received, messages relayed, and any other relevant information pertaining to a situation or incident.
- Coordinated with multiple agencies such as fire departments, ambulance services, hospitals, tow companies, ensuring that appropriate resources were dispatched when necessary.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Tracked call logs and shift data to enter into computer system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Education
Bachelor of Arts - Criminal Justice
Stillman College
Tuscaloosa, AL12-2023
Skills
- Information Gathering
- Radio communication
- Incident documentation
- Geographical knowledge
- NCIC Database
- Emergency Response Procedures
- 911 System Information Databases
- Written Communication
- Information documentation
- Dispatch Coordination
- Computer Skills
- Self Motivation
- Telephone Etiquette
- Effective Communication
- Emergency Police Dispatcher Certification
- Documentation
- Time management abilities
- Professionalism
- Flexible Schedule
- Multitasking
- Safety Protocols
- Police department procedures
- Adaptability
- Reliability
- Unit Dispatch
- Professional Demeanor
- Time Management
- Organizational Skills
- Good Judgment
- Active Listening
- CPR and First Aid
- Decision-Making
- Law Enforcement Collaboration
- Critical Thinking
- Confidentiality
- Records Maintenance
- Data Entry
- Multi-line phone system
Affiliations
- Community Service Advocate
Accomplishments
- Academics Honors Awards
- Scholar Dean's List
- Alabama Department of Corrections Class 20-02 2020 President
- Member of Delta Sigma Theta Sorority, Incoporated
Certification
- Federal Emergency Management Agency Certification , FEMA
- Cardiopulmonary Resuscitation Certification
- National Crime Information Center accessible NCIC
Languages
English
Professional
Timeline
Police Communications Officer
Alabama Law Enforcement Agency
12.2023 - Current
Detention Officer
Tuscaloosa County Juvenile Detention Center
06.2023 - 12.2023
Medical Receptionist
Summit Physician Services
12.2022 - 03.2023
Leasing Assistant
Sealy Realty Co.
10.2022 - 12.2022
Detention Deputy
Tuscaloosa County Jail
04.2022 - 08.2023
Gate Monitor
Stillman College Campus Police
08.2020 - 04.2022
Correctional Officer
Alabama Department Of Corrections
02.2020 - 08.2020
Police Communications Officer
Tallapoosa County Sheriff's Office
08.2017 - 08.2019
Bachelor of Arts - Criminal Justice
Stillman College
- Federal Emergency Management Agency Certification , FEMA
- Cardiopulmonary Resuscitation Certification
- National Crime Information Center accessible NCIC
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