Zyh'onna McDougald
Summary
- Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
- Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on future goals.
- Strong interpersonal and communication skills.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Equally effective working independently.
- Highly effective in promoting a positive, productive environment.
- Reputation for excellence and high quality service to customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cosmetology Student
Middlesex County Vocational And Technical Schools
09.2022 - 06.2023
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Achieved a high level of customer retention through exceptional communication, time management, and problem-solving skills.
- Assisted in salon operations, including inventory management, scheduling appointments, and maintaining a clean and organized work environment.
- Contributed to the growth of the salon''s clientele by promoting services through social media platforms and word-of-mouth referrals.
- Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
Head Lot Attendant
Carvana
02.2021 - 01.2022
- Improved overall efficiency by streamlining vehicle check-in and check-out processes.
- Ensuring each vehicle is inspected for mechanical, drivability or cosmetic concerns.
- Washing and vacuuming all inventory on a regular rotating basis.
- Completing multi-point inspection on arriving inventory to include fuel level, safety features, drivability test and proper display of all company and state disclosures.
- Maintaining positive relationships with coworkers and external vendors.
- Interacting and communicating with team members and management across all lines of the business.
- Enhanced satisfaction by providing exceptional service and addressing concerns promptly to management.
Waiter
El Toro Loco
11.2018 - 01.2021
- Ensure identifications are properly reviewed before serving any alcoholic beverages
- Have an extensive knowledge of all prepared food and drinks served
- Adhere to all safety and sanitation specifications
- Perform all side work set by restaurant before, during, and after their shift
- Perform daily, weekly, monthly cleaning activities assigned by management team
- Maintain performance standards and motivates team through positive role modeling
- Performs any additional responsibilities, although not listed, as asked by a manager at any time.
Kiosk Key Holder
Princess Sweets, LLC.
01.2017 - 11.2018
- Develops enthusiastically satisfied customers all of the time
- Welcomes and connects with every customer
- Discover customer needs and appropriately suggests product to enhance service and meet sales goals
- Follows standards for merchandising, stocking, rotating and storing products
- Performs cleaning tasks in accordance with the duty rosters and cleaning standards
- Presents oneself professionally and demonstrates clear communication with customer's and team members
- Follows cash handling procedures and cash register policies
- Follows inventory stocking and recording guidelines
- Contributes to store goals for increasing sales and improving profits.
Education
Bachelor of Science - Psychology
Rutgers University
Brunswick, New Jersey05.2027
High School Diploma -
Franklin High School
Somerset, New Jersey06.2019
Skills
- Cosmetology
- Haircutting techniques
- Continuing education
- Hair extensions
- Product knowledge
- Customer service
- Eyelash extensions
- Hair styling
- Waxing services
- Marketing
References
Available upon request
Certification
- Certified Wig Maker, Vi Hair LLC - October 2023
- Certified Medical Wig Provider, Wig Medical - August 2023
Timeline
Cosmetology Student
Middlesex County Vocational And Technical Schools
09.2022 - 06.2023
Head Lot Attendant
Carvana
02.2021 - 01.2022
Waiter
El Toro Loco
11.2018 - 01.2021
Kiosk Key Holder
Princess Sweets, LLC.
01.2017 - 11.2018
Bachelor of Science - Psychology
Rutgers University
High School Diploma -
Franklin High School
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