Zykeese Thompson
Houston
Summary
Dynamic Call Center Representative with Teleperformance USA, adept at resolving customer inquiries and enhancing satisfaction. Proven problem-solver skilled in data entry and customer support, effectively addressing escalated issues. Utilized CRM software to track performance metrics, contributing to improved service delivery and client retention.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Teleperformance USA
03.2025 - Current
- Resolved customer inquiries promptly, ensuring satisfaction and retention.
- Navigated multiple systems to document interactions and update client information accurately.
- Utilized CRM software to track calls, monitor performance metrics, and provide feedback.
- Addressed escalated issues effectively, demonstrating problem-solving skills under pressure.
Education
Associate of Science -
Houston Community College
Houston, TX05-2027
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Teleperformance USA
03.2025 - Current
Associate of Science -
Houston Community College
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