ZyKeius Ford-OBerry
Barnwell,SC
Summary
Adept at strategic planning and relationship building, I significantly enhanced team morale and customer loyalty at Intelligent Lifecycle Solutions and also TROC Global. My expertise in inventory management and customer service, combined with a knack for fostering partnerships, drove performance improvements and financial stability. My job currently loves me but i am looking for something a little more structural.
Overview
7
7
years of professional experience
1
1
Certification
Work History
QITT Room Director (IT Department)
Intelligent Lifecycle Solutions
04.2023 - Current
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Improved overall inventory management processes by optimizing reorder points, reducing stockouts, and minimizing excess inventory levels.
- Maintained accurate documentation of inventory movement, contributing to effective inventory management.
- Monitored inventory levels and processed and replenished merchandise.
- The developed essential relationships with external vendors negotiated contracts ensuring access to relevant industry-specific datasets.
Customer Service Representative
TROC Global
01.2018 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Sold cellular devices on a post-pay service plan Using personal identification information.
- Did public announcements throughout different locations to spread the word about our services and deals , where we were paid hourly pay, commission , and health benefits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - IT Engineering/Electrical Engineering
06-2022
High School Diploma -
01-2019
No Degree - Electrical, Electronics And Communications Engineering
12-2018
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Rules and regulations
- Partnerships and alliances
- Sales management
- Time management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Analytical thinking
- Customer service
- Performance improvement
Certification
- OSHA Certified
Timeline
QITT Room Director (IT Department) - Intelligent Lifecycle Solutions
04.2023 - Current
Customer Service Representative - TROC Global
01.2018 - 04.2023
- OSHA Certified
South Carolina State University - Bachelor of Science, IT Engineering/Electrical Engineering
Barnwell Highscool - High School Diploma,
Barnwell County Career Center - No Degree, Electrical, Electronics And Communications Engineering
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