Zykeleis Matlock
Madison,MS
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
Work History
IT Specialist
ARX.YE
Fremont, CA
09.2021 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
Education
Associate of Science - Practical Nursing
Delta State University
Cleveland, MS09-2026
High School Diploma -
Canton High School
Canton, MS05-2020
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- System upgrades
- Software implementation
- IT risk management
- Network administration
- Technical issue analysis
- Application support
Timeline
IT Specialist
ARX.YE
09.2021 - 03.2024
Associate of Science - Practical Nursing
Delta State University
High School Diploma -
Canton High School