Hardworking Person years of experience meeting customer needs.Skilled at listening to customers, meeting productivity targets and Offering empathy, reliability and enthusiasm for satisfying customers. Great team player who thrives in fast-paced, competitive environments. Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Proven customer service abilities, including strong attention to detail and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Overnight Stocker
Walmart
Laurel, MS
11.2023 - Current
Assisted customers by finding items quickly to boost store satisfaction rates.
Removed all boxes and related trash from sales floor and processed through compactors.
Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Interacted with guests in friendly and knowledgeable way.
Greeted store customers and discussed needs.
Followed orders precisely for correct items, sizes and quantities.
Customer Service Representative/Data Entry Clerk
Amazon
Laurel Ms
11.2023 - 08.2024
Monitored call volume, call length and other related metrics and consistently met objectives.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Connected callers with appropriate professional, department, or business.
Kept records of calls placed and charges incurred.
Worked well in a team setting, providing support and guidance.
Prepared summaries of daily work completed for review by supervisors.
Obtained scanned records and uploaded into company databases.
Updated existing records with new or revised information as needed.
Debone Line Worker
Sanderson Farm
Laurel, MS
10.2022 - 11.2023
Operated grinding machines to prepare special items like sausages.
Cut product into correct sizes and arranged in trays for packaging.
Used vacuum packing equipment to seal final cuts for shipping.
Worked in associated departments like smoke houses and inventory movement.
Monitored meat inventory in cases, restocking with fresh products when needed.
Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
Prepared various meats by cutting, trimming and packaging in preparation for display cases.
Cut meats to customer specifications and answered questions about specialty products.
Inspected equipment, checking for proper functioning and safety.
Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed strong organizational and communication skills through coursework and volunteer activities.
Data Entry
CVS/caremark
Woonsocket, RI
09.2021 - 10.2022
Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
Corrected data entry errors to prevent duplication or data degradation.
Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing.
Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
Completed data entry of legal documents into electronic filing systems.
Performed data entry and other administrative duties in support of office staff.
Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Completed recordkeeping, filing and data entry duties.
Customer Service Representative
United Health Care: CSR
UnitedHealth Group P.O. Box 1459 Minneapolis, MN 5
03.2021 - 09.2021
Responded to customer requests for products, services, and company information.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed strong communication and organizational skills through working on group projects.
Calculated premiums and established payment methods for sales.
Analyzed customer needs to provide customized insurance solutions.
•Tell Customer about there benefits
Grocery Stocker and Personal Shopper
Walmart
1621 Ms 15 Laurel 39440
06.2018 - 03.2021
Assisted customers by finding items quickly to boost store satisfaction rates.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Consistently lifted materials weighing as much as Number pounds.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Greeted customers and directed to requested products.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Answered customer questions and provided detailed product information.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Kept work areas neat, clean and free from debris.
Pre-assembled containers to be easily selected by packing associates.
Stocked warehouse efficiently by comparing item numbers with storage locations.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Stocked shelves to match planogram images and instructions.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.