Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zykeria Page

Laurel,MS

Summary

Executed safety-focused operations as a technician, overseeing production equipment operation and conducting inspections. Safety-focused Operations Technician with hands-on experience operating production equipment, performing inspections, and supporting maintenance in fast-paced manufacturing environments. Working extended 12-hour shifts while meeting quality and productivity goals

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Work From Home
12.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Manager: Jasmine +1 (769) 299-3007

Operations Technician

Howard Technology Solutions Manufacturing
Laurel, MS
05.2023 - 12.2024
  • Manager:Nando Allen +1 (601) 498-9200
  • Followed all safety, environmental, and company policies while working extended and 12-hour shifts
  • Operated machinery to maintain consistent production flow and meet daily targets.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked effectively in fast-paced environments.

Debone Line Worker

Sanderson Farm
Collins, MS
05.2023 - 11.2024

Manager : +1 (601) 435-5597

  • Operated and monitored production equipment to ensure continuous workflow
  • Assisted with troubleshooting minor equipment issues and reported malfunctions to maintenance
  • Performed routine inspections and quality checks to meet production standards
  • Followed strict safety, sanitation, and operational procedures
  • Used hand tools and made minor adjustments to the equipment as need
  • Operated deboning tools to efficiently separate meat from bones, ensuring quality and safety standards.

Overnight Stocker

Lowes Home Improvement
Laurel, MS
03.2022 - 05.2023

Manager: Contella +1 (769) 299-7744

  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Online Personal Shopper

Walmart
Laurel, MS
07.2018 - 03.2022
  • Conducted thorough inspections of products to identify quality defects and ensure accuracy.
  • Ensured cleanliness and organization of work area in compliance with 5S and safety standards.
  • Spearheaded initiatives to optimize operational efficiency and streamline customer order processing times.
  • Delivered knowledgeable and friendly support to customers throughout shopping and purchasing experiences.
  • Communicated equipment issues, safety concerns, and process problems to supervisors.
  • Excelled in high-pressure production environments by optimizing workflow processes.
  • Exhibited consistent reliability through exemplary attendance and effective time management practices.

Manager: Issac Defance (601) 433-0166

Education

High School Diploma - American Studies

West Jones High School
05.2017

Skills

  • fast-paced environments to maintain operational efficiency
  • Supported production processes to meet operational goals
  • Equipment operation
  • Safety and 5S
  • Manufacturing environment

Timeline

Customer Service Representative

Teleperformance USA
12.2024 - 07.2025

Operations Technician

Howard Technology Solutions Manufacturing
05.2023 - 12.2024

Debone Line Worker

Sanderson Farm
05.2023 - 11.2024

Overnight Stocker

Lowes Home Improvement
03.2022 - 05.2023

Online Personal Shopper

Walmart
07.2018 - 03.2022

High School Diploma - American Studies

West Jones High School