Zy'kerriah Ellis
Baytown,TX
Summary
Dedicated Customer Service Specialist skilled in prioritization and multi-tasking within a fast-paced environment. Proven ability to work collaboratively as part of a team to achieve personal and business objectives. Adept at building strong client relationships and driving company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Burlington
Baytown, TX
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Host
IHOP
Baytown, TX
03.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Customer Service Representative
Walmart
Pensacola, Florida
01.2022 - 12.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Supported sales team members to drive growth and development.
Customer Service Representative
Target
Pensacola, FL
02.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Party Coordinator
Sky Zone Trampoline Park
Pensacola, FL
01.2021 - 12.2021
- Organized and coordinated party supplies, decorations, catering, entertainment, and other services for events.
- Developed detailed event plans and timelines to ensure parties ran smoothly.
- Created a budget for each event based on expected expenses and income streams.
- Oversaw all aspects of setup and teardown of parties to ensure everything was done in a timely manner.
Education
GED -
Penn Foster Career School
Scranton, PA05-2023
Skills
- Inbound Calling Expertise
- Comprehensive Product Understanding
- Conflict Resolution Skills
- Customer Service Proficiency
- Marketing Support
- Conducting Research
- Payment Processing
- Sales closing
- Quality Assurance Controls
- Stock management
- Adaptive team player
- In-store support
- Typing proficiency
Certification
CPR Certified
Timeline
Customer Service Representative
Burlington
05.2024 - Current
Host
IHOP
03.2024 - Current
Customer Service Representative
Target
02.2022 - 09.2023
Customer Service Representative
Walmart
01.2022 - 12.2023
Party Coordinator
Sky Zone Trampoline Park
01.2021 - 12.2021
GED -
Penn Foster Career School
Similar Profiles
Karol MillarKarol Millar
Cashier at BurlingtonCashier at Burlington
Jennifer MonterrozaJennifer Monterroza
Receiving Supervisor at BurlingtonReceiving Supervisor at Burlington
Angel GarciaAngel Garcia
Cashier at BurlingtonCashier at Burlington