Zy Kiara Wheeler
Baltimore,Maryland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Certified Phlebotomy Technician
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inventory Clerk
WIS International Inventory Service
BALTIMORE, MD
07.2018 - Current
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
Administrative Assistant
Bon Secours
BALTIMORE, MD
04.2016 - 07.2018
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
Front Desk Medical Receptionist
Harford Medical Group
09.2014 - 05.2016
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Call Center Representative
Len The Plumber
BALTIMORE, MD
01.2012 - 09.2014
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Certified Phlebotomy Technician - Phlebotomy
The Soul of Medicine
Baltimore Md 08.2022
HIGH SCHOOL DIPLOMA - General Studies
OVERLEA HIGH SCHOOL
6.2009
Skills
- Microsoft Office
- Microsoft Words
- Microsoft Power point
- Typing 40 Words Per Minute
- Cash Registers POF systems
- Volunteer Certificate for Head Start and Daycare
- Certified Phlebotomy Technician
Certification
First Aid AED CPR
Certified Phlebotomy Technician
Timeline
Inventory Clerk
WIS International Inventory Service
07.2018 - Current
Administrative Assistant
Bon Secours
04.2016 - 07.2018
Front Desk Medical Receptionist
Harford Medical Group
09.2014 - 05.2016
Call Center Representative
Len The Plumber
01.2012 - 09.2014
Certified Phlebotomy Technician - Phlebotomy
The Soul of Medicine
HIGH SCHOOL DIPLOMA - General Studies
OVERLEA HIGH SCHOOL
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