Overview
Work History
Education
Skills
Languages
Timeline
background-images

Zylfie Braha

Overview

7
7
years of professional experience

Work History

Webmaster

Local Web
01.2022 - 02.2025
  • Designed, developed, and maintained high-performing, secure, and user-friendly websites
  • Built and customized WordPress e-commerce sites using WooCommerce and advanced plugins
  • Executed on-page SEO (keyword research, meta tags, performance optimization) to boost rankings
  • Managed site updates, bug fixes, and functionality enhancements based on client feedback
  • Monitored performance via Google Analytics & Search Console, delivering data-driven insights
  • Conducted regular audits (speed, mobile responsiveness, broken links) to ensure site health
  • Handled hosting, domain management, SSL setups/renewals, and backups for site reliability
  • Implemented security protocols and managed user access and permissions
  • Collaborated with internal teams to support marketing campaigns, landing pages, and promotions
  • Delivered quality solutions under tight deadlines with strong client communication

Apple Care Technical Support Agent

Teleperformance Albania
04.2021 - 01.2022
  • Provided phone-based support for Apple devices and services (iPhone, iPad, Mac, Apple Watch)
  • Diagnosed hardware/software issues and guided customers through effective troubleshooting
  • Maintained high customer satisfaction by delivering clear, empathetic service
  • Escalated complex issues to Tier 2 support to ensure timely resolution
  • Educated users on product features, updates, and best practices
  • Managed case logs and follow-ups in CRM systems, ensuring compliance and data privacy
  • Consistently met or exceeded KPIs in resolution time, call quality, and customer satisfaction

Junior Data Administrator

Warwick Shpk
06.2020 - 03.2021
  • Entered and maintained accurate data in internal systems, ensuring consistency and integrity
  • Updated records across inventory, client info, and sales reports
  • Performed data cleansing to eliminate errors and duplicates
  • Generated reports to support management decisions and improve efficiency
  • Helped streamline data processes in collaboration with team members
  • Ensured compliance with data privacy policies and confidentiality standards.

Co-coordinator

American Corner Kukes
07.2018 - 06.2020
  • Coordinated educational and cultural events with the U.S. Embassy and local partners
  • Led workshops on English, leadership, digital literacy, and U.S. culture
  • Promoted civic engagement through youth outreach and community initiatives
  • Managed logistics for events, including scheduling, communication, and resources
  • Created promotional content and maintained social media to increase engagement
  • Supported daily operations, including library services, tech support, and visitor assistance.

Student Academic Assistant /Academic Peer Tutor

Three Rivers High School
09.2017 - 05.2018
  • Supported teachers with lesson delivery and classroom management in core subjects (e.g., Math, Chemistry)
  • Provided one-on-one and group tutoring to reinforce course material
  • Developed study guides, review sheets, and interactive learning tools
  • Fostered an inclusive learning environment that encouraged participation and confidence
  • Served as a peer mentor and academic resource for fellow students.

Education

MASTERS OF ELECTRONIC ENGINEERING - Electronic Engineering

Polytechnic University of Tirana
07.2024

JAVASCRIPT FROM SCRATCH -

Software Development Academy Albania
10-2023

BACHELOR OF ELECTRONIC ENGINEERING - Electronic Engineering

Polytechnic University of Tirana
07.2021

HIGH SCHOOL -

Three Rivers High School
05.2018

Skills

    Technical Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Drive, Gmail)
  • Digital Communication Tools (Zoom, Skype, LinkedIn)
  • Front-End Web Design (HTML, CSS, Reactjs – basic)
  • Web Development (Responsive Design, Web Programming, Domain Name Services)
  • Content Development & Digital Tools
  • Search Engine Proficiency

Languages

Albanian
Native or Bilingual
English
Full Professional
Italian
Limited Working
Turkish
Limited Working

Timeline

Webmaster

Local Web
01.2022 - 02.2025

Apple Care Technical Support Agent

Teleperformance Albania
04.2021 - 01.2022

Junior Data Administrator

Warwick Shpk
06.2020 - 03.2021

Co-coordinator

American Corner Kukes
07.2018 - 06.2020

Student Academic Assistant /Academic Peer Tutor

Three Rivers High School
09.2017 - 05.2018

BACHELOR OF ELECTRONIC ENGINEERING - Electronic Engineering

Polytechnic University of Tirana

HIGH SCHOOL -

Three Rivers High School

MASTERS OF ELECTRONIC ENGINEERING - Electronic Engineering

Polytechnic University of Tirana

JAVASCRIPT FROM SCRATCH -

Software Development Academy Albania
Zylfie Braha