Zylfie Braha
Overview
7
7
years of professional experience
Work History
Webmaster
Local Web
01.2022 - 02.2025
- Designed, developed, and maintained high-performing, secure, and user-friendly websites
- Built and customized WordPress e-commerce sites using WooCommerce and advanced plugins
- Executed on-page SEO (keyword research, meta tags, performance optimization) to boost rankings
- Managed site updates, bug fixes, and functionality enhancements based on client feedback
- Monitored performance via Google Analytics & Search Console, delivering data-driven insights
- Conducted regular audits (speed, mobile responsiveness, broken links) to ensure site health
- Handled hosting, domain management, SSL setups/renewals, and backups for site reliability
- Implemented security protocols and managed user access and permissions
- Collaborated with internal teams to support marketing campaigns, landing pages, and promotions
- Delivered quality solutions under tight deadlines with strong client communication
Apple Care Technical Support Agent
Teleperformance Albania
04.2021 - 01.2022
- Provided phone-based support for Apple devices and services (iPhone, iPad, Mac, Apple Watch)
- Diagnosed hardware/software issues and guided customers through effective troubleshooting
- Maintained high customer satisfaction by delivering clear, empathetic service
- Escalated complex issues to Tier 2 support to ensure timely resolution
- Educated users on product features, updates, and best practices
- Managed case logs and follow-ups in CRM systems, ensuring compliance and data privacy
- Consistently met or exceeded KPIs in resolution time, call quality, and customer satisfaction
Junior Data Administrator
Warwick Shpk
06.2020 - 03.2021
- Entered and maintained accurate data in internal systems, ensuring consistency and integrity
- Updated records across inventory, client info, and sales reports
- Performed data cleansing to eliminate errors and duplicates
- Generated reports to support management decisions and improve efficiency
- Helped streamline data processes in collaboration with team members
- Ensured compliance with data privacy policies and confidentiality standards.
Co-coordinator
American Corner Kukes
07.2018 - 06.2020
- Coordinated educational and cultural events with the U.S. Embassy and local partners
- Led workshops on English, leadership, digital literacy, and U.S. culture
- Promoted civic engagement through youth outreach and community initiatives
- Managed logistics for events, including scheduling, communication, and resources
- Created promotional content and maintained social media to increase engagement
- Supported daily operations, including library services, tech support, and visitor assistance.
Student Academic Assistant /Academic Peer Tutor
Three Rivers High School
09.2017 - 05.2018
- Supported teachers with lesson delivery and classroom management in core subjects (e.g., Math, Chemistry)
- Provided one-on-one and group tutoring to reinforce course material
- Developed study guides, review sheets, and interactive learning tools
- Fostered an inclusive learning environment that encouraged participation and confidence
- Served as a peer mentor and academic resource for fellow students.
Education
MASTERS OF ELECTRONIC ENGINEERING - Electronic Engineering
Polytechnic University of Tirana
07.2024
JAVASCRIPT FROM SCRATCH -
Software Development Academy Albania
10-2023
BACHELOR OF ELECTRONIC ENGINEERING - Electronic Engineering
Polytechnic University of Tirana
07.2021
HIGH SCHOOL -
Three Rivers High School
05.2018
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Drive, Gmail)
- Digital Communication Tools (Zoom, Skype, LinkedIn)
Technical Skills
- Front-End Web Design (HTML, CSS, Reactjs – basic)
- Web Development (Responsive Design, Web Programming, Domain Name Services)
- Content Development & Digital Tools
- Search Engine Proficiency
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Limited Working
Turkish
Limited Working
Timeline
Webmaster
Local Web
01.2022 - 02.2025
Apple Care Technical Support Agent
Teleperformance Albania
04.2021 - 01.2022
Junior Data Administrator
Warwick Shpk
06.2020 - 03.2021
Co-coordinator
American Corner Kukes
07.2018 - 06.2020
Student Academic Assistant /Academic Peer Tutor
Three Rivers High School
09.2017 - 05.2018
BACHELOR OF ELECTRONIC ENGINEERING - Electronic Engineering
Polytechnic University of Tirana
HIGH SCHOOL -
Three Rivers High School
MASTERS OF ELECTRONIC ENGINEERING - Electronic Engineering
Polytechnic University of Tirana
JAVASCRIPT FROM SCRATCH -
Software Development Academy Albania