Nicole Evaimalo
Tacoma,WA
Summary
Dynamic Office Manager and Operations Coordinator with many years of experience supporting teams of up to 15 and managing high-volume client coordination. Expertise includes office administration, billing, HR support, and logistics, demonstrating a proven ability to optimize administrative functions and enhance workflow efficiency. Recognized for meticulous attention to detail and exceptional multitasking abilities while maintaining confidentiality in fast-paced environments. A reliable and adaptable professional dedicated to fostering teamwork and achieving operational success through effective resource management and scheduling, blending advanced organizational skills with technical and business acumen to ensure service excellence across various settings.
Overview
16
16
years of professional experience
Work History
Office Manager
Hayes McColloch & Vickerman CPA Group
Tacoma, WA
02.2024 - Current
- Manage daily office operations and workflow, ensuring efficient processes during peak tax season
- Order supplies and manage office vendors to maintain uninterrupted office functionality
- Maintain office policies and procedures, achieving compliance and operational consistency
- Coordinate schedules, meetings, and deadlines, supporting timely project completion
- Serve as first point of contact (phone, email, walk-ins), enhancing client satisfaction
- Schedule client appointments to optimize staff and client availability
- Manage client files and ensure confidentiality, maintaining secure records
- Assist with onboarding new clients, streamlining the intake process
- Prepare invoices and track accounts receivable, supporting accurate billing
- Monitor client payments and follow up as needed to reduce outstanding balances
- Assist with hiring, onboarding, and training, contributing to team development
- Maintain employee records to ensure up-to-date HR documentation
- Support firm partners and accountants, enabling smooth workflow
- Ensure secure handling of sensitive financial data, maintaining compliance with firm policies and regulations
Operations Coordinator
Tosca Services, LLC
Lakewood, WA
01.2021 - 02.2024
- Process and review payroll data, ensuring accuracy and timely submission
- Coordinate hiring processes with staffing agencies, including interviews and onboarding
- Maintain attendance, shift, and production records for operational tracking
Oversee shipping and receiving operations, including PO matching, BOL preparation, and load coordination - Communicate with customer service, transportation, and supervisors to meet logistics and shipping goals
- Manage purchase orders, invoices, and expense tracking to support financial accuracy
- Monitor shipping/receiving performance and resolve issues to maintain service standards
- Perform quality inspections and ensure compliance with operational and safety standards
- Manage inventory and order supplies to support daily operations
- Coordinate meetings, schedules, and office events; support front office activities and client interactions
- Maintain organized physical and electronic records and prepare business correspondence
- Support office operations including facilities coordination, equipment tracking, and general administration
- Ensure a clean, safe, and organized work environment
- Utilize strong organizational, communication, and multitasking skills to meet deadlines and support operations
Customer Service
Pacific Transfer
Honolulu, HI
06.2016 - 12.2018
- Managed multi-line phone system and responded to customer inquiries via phone and email
- Tracked shipments and provided timely delivery updates to clients
- Coordinated shipment scheduling to meet deadlines and support logistics operations
- Processed invoices and maintained accurate customer and shipment records
- Performed data entry and maintained organized documentation
- Supported dispatch and drivers to ensure efficient daily operations
Customer Service
Pilot Freight Svcs
'Aiea, HI
09.2014 - 06.2016
- Managed multi-line phone system and responded to customer inquiries via phone and email
- Tracked shipments and scheduled deliveries to ensure timely and accurate service
- Processed billing and maintained accurate customer, shipment, and inventory records
- Performed data entry and maintained organized documentation
- Monitored warehouse inventory, including floor checks and freight organization by PO
- Supported warehouse operations, including offloading containers and coordinating shipments
Operations Office Assistant
Hawaiian Ocean Transport
Honolulu, HI
05.2011 - 09.2014
- Supported Office Manager with daily administrative and operational tasks
- Managed multi-line phone system and responded to customer inquiries via phone and email
- Performed data entry and maintained organized records and documentation
- Prepared bank deposits and assisted with basic financial processes
- Coordinated shipment scheduling and organized freight by PO for efficient operations
- Conducted inventory checks and maintained warehouse accuracy
- Prepared HAZMAT documentation to ensure regulatory compliance
- Maintained and organized OS&D and other operational records
Cashier/Impress Associate
OfficeMax
Kapolei, HI
03.2010 - 10.2010
- Provided customer service by greeting and assisting customers in-store
- Processed transactions accurately at checkout
- Completed print and finishing services, including copying, binding, laminating, and packaging
Education
Associate of Applied Science degree - Applied Science
Remington College
Honolulu, HI01-2005
Skills
- Core Administrative & Office Skills
Office Administration & Management
Administrative Support
Scheduling & Calendar Management
Document & File Management
Data Entry & Record Tracking
Mail Handling & Office Operations
Customer Service & Communication - Customer Service & Customer Support
Call Handling & Phone Etiquette
Client Relations & Customer Care
Strong Written & Verbal Communication - Financial & Business Operations
Accounts Receivable & Billing
Invoicing & Payroll Processing
Vendor Management
Inventory Control & Tracking - Leadership & Team Management
Staff Supervision & Training
Hiring & Team Development
Operations Management
Event Coordination & Team Engagement
- Technical & IT Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Computer Hardware Troubleshooting & Repair
Basic Networking & Cable Installation
Windows OS - Additional Skills
Typing & Office Equipment (Fax, Copy Machines)
Quality Control & Research
CPR Certified - Professional Strengths
Organization & Time Management
Attention to Detail
Multitasking & Adaptability
Reliability & Flexibility
Additional Information
Authorized to work in the US for any employer
Timeline
Office Manager
Hayes McColloch & Vickerman CPA Group
02.2024 - Current
Operations Coordinator
Tosca Services, LLC
01.2021 - 02.2024
Customer Service
Pacific Transfer
06.2016 - 12.2018
Customer Service
Pilot Freight Svcs
09.2014 - 06.2016
Operations Office Assistant
Hawaiian Ocean Transport
05.2011 - 09.2014
Cashier/Impress Associate
OfficeMax
03.2010 - 10.2010
Associate of Applied Science degree - Applied Science
Remington College