Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Zynaja Stokley

Greensboro,North Carolina

Summary

Versatile team member offering over three years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Personal Shopper

Walmart
  • Addressing customers' complaints and requests
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Documented sales and customer feedback to enable tracking history and maintain accurate records
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends

Online Casino Operational Administrator

Strategic Solutions Of Greensboro
12.2022 - Current
  • Worked with cross-functional teams to drive process and system improvements.
  • Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
  • Produced, assessed and distributed monthly project status reports to identify possible issues.
  • Developed and implemented strategic marketing campaigns to attract and retain online casino players, resulting in significant increase in user engagement and revenue.
  • Collaborated with cross-functional teams to manage and optimize online casino platform, ensuring seamless user experience and high customer satisfaction.

Cashier

Walmart
06.2020 - 08.2023
  • Recognizing various financial and accounting aspects of company sales
  • Analyzing coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Assisted customers with returns, refunds and resolving transaction issues
  • Handled cash with high accuracy and took care to check bills for fraud
  • Learned duties for various positions and provided backup at key times

Education

Bachelor of Science - Finance

University of North Carolina Greensboro
12.2025

Dual Enrollment -

Guilford Technical Community College

Skills

  • MS Office Suite
  • Social Media marketing for Facebook & Instagram
  • Website Building
  • Adobe Software
  • Operational
  • Data analysis
  • Problem-solving
  • Adaptability
  • Online Order Processing
  • Documentation and Reporting
  • Attention to Detail
  • Prioritizing Orders
  • Relationship Building
  • Customer Relations

Volunteer Experience

WUAG 103.1, Greensboro, NC, Radio Personnel, 09/2021, Present, Event Management Networking and connecting with representatives from music industry, Volunteering research topics and background information to be featured on programs, Supervising some technical equipment for recording and playback, using computers to cue up play music

Timeline

Online Casino Operational Administrator

Strategic Solutions Of Greensboro
12.2022 - Current

Cashier

Walmart
06.2020 - 08.2023

Personal Shopper

Walmart

Bachelor of Science - Finance

University of North Carolina Greensboro

Dual Enrollment -

Guilford Technical Community College
Zynaja Stokley