Timeline
Work History
Overview
Education
Skills
Summary
Generic

ZyNaysia Covington

Member Frontline
Hope Mills

Timeline

Delivery

UPS
10.2022 - 01.2023

Frontline Member Associate

Sams Club Distribution
03.2022 - 10.2022

Cashier

Cookout
08.2020 - 12.2021

High School Diploma -

Grays Creek High School
2017 - 2020

Work History

Delivery

UPS
Hope Mills , NC
10.2022 - 01.2023
  • Adhered to safe lifting techniques to avoid injuries.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Frontline Member Associate

Sams Club Distribution
Fayetteville, NC
03.2022 - 10.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Prepared finished orders by pulling, packing, wrapping and securing products.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Cashier

Cookout
Fayetteville , NC
08.2020 - 12.2021
  • Facilitated and logged store opening, closing and shift changes.
  • Processed both cash and card purchases and returns.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained stock to meet expected customer demand.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Education

High School Diploma -

Grays Creek High School
Hope Mills, NC
2017 - 2020

Skills

  • Customer Service
  • Forklift Operation
  • Pallet Jack Operation
  • Shipping and Packaging
  • Order Picking and Processing
  • Loading and Unloading
  • Product and Service Sales
  • Verbal and Written Communication
  • Sell Products
  • Sales and Promotions
  • Documentation
  • Microsoft Excel
  • Assembly and Production
  • Supply Chain Distribution

Summary

  • Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

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ZyNaysia Covington Member Frontline