Zynia Monroe
Hampton,VA
Summary
I am a Highly Motivated Worker That’s Has good Listening skills and good Customer service skills. I’m great with working with others and no matter what Job or task is put in front of me, I put my forward my best effort and get the job done by following guidelines and procedures so it’s always done right.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon
Hampton, VA
04.2021 - 12.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Cashier
Walmart
Hampton, VA
02.2021 - 01.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Food Service Worker
Fortinet
Fort Eustis, Virginia
07.2021 - 01.2022
Education
High School Diploma - Business
Hampton High School
Hampton, VA06.2020
Skills
- Shipping and Receiving
- Warehouse Logistics
- Cycle Counting
- Shipment Palletization
- Material Handling
- Warehouse Organization
- Problem-Solving
- Calm Under Pressure
Timeline
Food Service Worker
Fortinet
07.2021 - 01.2022
Warehouse Worker
Amazon
04.2021 - 12.2023
Customer Service Cashier
Walmart
02.2021 - 01.2022
High School Diploma - Business
Hampton High School