Zyon Maneafaiga
Tempe,AZ
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Swissport/AGI
Phoenix, AZ
09.2024 - Current
- Under Air Canada contract.
- Managing gate operations with boarding, seating arrangements, aircraft readiness, coordination with flight crew and ramp operations to ensure a smooth and safe inbound and outbound flights.
- Checking in and acquainting first time travelers for their international flights, baggage handling.
- Baggage Service Office experience: Facilitating the location and coordination of delayed baggage deliveries, as well as assisting with luggage damages.
- Coordinating with differing airline colleagues regarding passenger reservations and baggage issues.
- Efficient operation of jet bridge.
- Trained in ARD Web, World Tracer, SmartSuite and Amadeus systems.
Event Caterer/Sous Chef
Islander's Luau
Riverside, CA
06.2018 - 09.2024
- Coordinated logistics for multiple events, ensuring seamless execution and client satisfaction.
- Managed food preparation and presentation, adhering to high culinary standards and safety regulations.
- Supervised team members during large-scale events, optimizing workflow and enhancing service quality.
- Developed customized catering menus based on client preferences, showcasing creativity and attention to detail.
Server
Golden Corral
Moreno Valley, CA
02.2020 - 04.2023
- Delivered exceptional customer service by managing guest orders and addressing inquiries promptly.
- Maintained cleanliness and organization of dining area, offering a welcoming dining experience.
- Trained new servers on menu offerings, service standards, and operational procedures.
Server
Rowe Solutions
Riverside, CA
02.2020 - 03.2021
- Delivering a variety of nutritious food options weekly to training firefighters.
- Setting up and breaking down cafeteria for breakfast, lunch and dinner, while maintaining cleanliness and timeliness.
- Daily transportation of food from off-site kitchen to cafeteria facility.
- Conducting inventory checks and shopping for both cafeteria and kitchen needs.
Education
High School Diploma -
Vista Del Lago High Scool
Moreno Valley, CA06-2019
Skills
- Trained in: Amadeus, ARD Web, SmartSuite, WorldTracer
- Jet bridge certified
- Check in and gate operation experienced
- 6 years of customer service management
- Baggage handling
- Familiar with international travel operations
- Familiar with ramp operations
- De-escalation in high stress situations
- Customer care focused
- Able to consistently lift 60 lbs
Timeline
Passenger Service Agent
Swissport/AGI
09.2024 - Current
Server
Golden Corral
02.2020 - 04.2023
Server
Rowe Solutions
02.2020 - 03.2021
Event Caterer/Sous Chef
Islander's Luau
06.2018 - 09.2024
High School Diploma -
Vista Del Lago High Scool