ZYRAH SCHAEFER
Lakeland
Summary
With the combination of a small business owner with 10 or more years of customer support and service providing optimal assistance to companies so they can focus on overall business goals. And that's to bring in revenue and to keep customers coming back. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support, while serving as a dedicated assistant to office staff.
Overview
24
24
years of professional experience
Work History
Restaurant Owner
Patio850
Lakeland
08.1999 - 04.2023
- Analyzed customer feedback and implemented changes that resulted in an increase in customer satisfaction ratings by 100%
- Coordinated staff training initiatives that improved customer service ratings by 95%
- Developed a financial plan that reduced overhead costs by 40% while increasing profits
Research Marketing Assistant Manager
Carlene Research and Marketing
Clearwater
04.2007 - 11.2009
- Collaborated with a research team to develop research proposals and prepare grant applications
- Coordinated a team of research assistants to ensure timely completion of research tasks
- Conducted market research and developed a comprehensive marketing strategy to generate leads and increase sales
Airline Reservation Agent
Northwest Airlines
Tampa
12.2000 - 12.2005
- Assisted customers with reservations, ticketing, and boarding.
- Advised customers of flight information such as dates, times, layovers, departing and arrival time. And cancellations if any.
- Monitored and updated customer records to ensure accuracy and compliance with airline regulations
- Handled customer inquiries and complaints, resulting in a X% increase in customer satisfaction ratings
- Trained and mentored new customer service agents in airline procedures and customer service best practices
- Collaborated with other departments to ensure customer issues are resolved in a timely manner
Education
High School Diploma -
Forest Lake Academy
ApopkaAssociates of Arts - Mass Communications degree
Hillsborough Community College
TampaSkills
- Food safety
- Cost control
- Staff recruitment
- Operational efficiency
- Customer relationship management
- Market analysis
- Vendor management
- Event planning
- Problem solving
- Training and mentoring
- Operations management
- Online ordering management
- Wine history
- Health code compliance
- Small business operations
- Budget monitoring
- Local sourcing
- Staff leadership
- Schedule coordination
- Schedule management
- Sales oversight
- Vendor engagement
- POS system operation
- Complaint investigation
- Financial planning
- Staff hiring
- Employee scheduling
- Food presentation
- Calendar and scheduling software
- Cost controls
- Service quality improvement
- Quality control
- Problem-solving
- Decision-making
- Risk management
- Professional demeanor
References
- Catherine Brennan, catherinebrannen83@outlook.com, 863-333-1517
- James Stratton Crooke, Northwest Airlines, 813-445-0369
Timeline
Research Marketing Assistant Manager
Carlene Research and Marketing
04.2007 - 11.2009
Airline Reservation Agent
Northwest Airlines
12.2000 - 12.2005
Restaurant Owner
Patio850
08.1999 - 04.2023
High School Diploma -
Forest Lake Academy
Associates of Arts - Mass Communications degree
Hillsborough Community College