Zyrelle Fortenberry
rock hill,SC
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Sodexo Manger
Sodexo Food Service
Rock Hill, SC
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Cashier/Customer Service
Firehouse Subs
11.2022 - 05.2023
- I was the head cashier, I had to greet customers
- Help them choose the best option for them
- I did ice, trash and also had to know how to sort out store properly
- I took phone orders and cashier orders
- I would have to add there's name, and phone number to our system
- I would have to be patient with customers and remember orders and I had above excellent customer service
Warehouse Worker
Walmart dc
05.2021 - 07.2021
Circle K Cashier
Circle K
01.2021 - 04.2021
Customer Service Representative
Walmart
02.2019 - 06.2020
Server
Cracker Barrel
10.2018 - 04.2020
Customer Service Representative
rent to own
02.2019 - 10.2019
- I would have to answer calls and help customers with their issues
- I would do sales over the phone also, I would help customers when they came in and help them find what's best for them
- I was extremely good at my job, and loved working there
- I had to move so that's the only reason I didn't stay
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Maintained up-to-date knowledge of customer accounts
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Wrote call center scripts
- Operated the live chat
Education
High school diploma -
U.S. Career Institute
Fort Collins, CO 06.2023 - 06.2023
Skills
- Warehouse Experience
- Customer support
- Customer service
- Front desk
- Serving Experience
- Manufacturing
- Warehouse distribution
- Shipping & receiving
- Packaging
- Cleaning
- Order picking
- Microsoft Office
Team leadership
Operations management
Strategic planning
Decision-making
Assessments
Attention to detail, Completed, 11/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information.
Timeline
Sodexo Manger
Sodexo Food Service
08.2023 - Current
High school diploma -
U.S. Career Institute
06.2023 - 06.2023
Cashier/Customer Service
Firehouse Subs
11.2022 - 05.2023
Warehouse Worker
Walmart dc
05.2021 - 07.2021
Circle K Cashier
Circle K
01.2021 - 04.2021
Customer Service Representative
Walmart
02.2019 - 06.2020
Customer Service Representative
rent to own
02.2019 - 10.2019
Server
Cracker Barrel
10.2018 - 04.2020
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