Zytasia B. Major
Summerville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Coastal center
Ladson, SC
08.2022 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
Account Expert
T-Mobile
North Charleston, SC
12.2021 - 04.2023
- Participated in regular team meetings to stay abreast of changes in industry regulations, policies, and procedures affecting client accounts.
- Demonstrated exceptional problem-solving abilities to quickly and effectively resolve account-related issues, leading to increased client satisfaction levels.
- Developed strong relationships with clients, ensuring their needs were consistently met and exceeded.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Caregiver
Brookdale senior living
Charleston, SC
09.2020 - 12.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Call Center Representative
Iqor
North Charleston, SC
07.2016 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Grocery Stocker
Walmart
Moncks Corner, SC
07.2014 - 01.2016
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
Diploma Graduated -
Berkeley High School
Moncks Corner, SC06.2014
Skills
- Caring Companionship
- Time Management
- Strong Work Ethic
- Organizational Skills
- Training & Development
- Relationship Building
- Dependable and Responsible
- Verbal and Written Communication
- Customer Service
- Computer Skills
- Critical Thinking
- Active Listening
Timeline
Direct Support Professional
Coastal center
08.2022 - Current
Account Expert
T-Mobile
12.2021 - 04.2023
Caregiver
Brookdale senior living
09.2020 - 12.2021
Call Center Representative
Iqor
07.2016 - 12.2019
Grocery Stocker
Walmart
07.2014 - 01.2016
Diploma Graduated -
Berkeley High School