Zywen Vergara
Summary
Dedicated and results-oriented professional with a strong background in customer service, sales, and operations management. Proven track record in driving revenue growth, establishing robust customer relationships, and optimizing operational efficiency. Skilled in graphic design, brand development, and project management. Adept at leading teams and implementing innovative strategies to achieve business goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager & Graphic Designer
Dash Air Shuttle
Seattle , WA
2022.07 - Current
- Developed and led Dash Air Shuttle's B2B charter sales strategy, boosting bookings and revenue
- Tailored offerings and pricing models for key clients, consistently adapting strategies based on sales metrics in a dynamic market
- Developed comprehensive systems and training materials, ensuring smooth operations
- Showcased expertise in graphic design, creating captivating marketing materials and branding, including the airline's logo on planes
- Executed impactful brand awareness campaigns and product launches, leveraging self-designed materials
- Prospected and recruited top talent, building a skilled and proficient workforce
- Established valuable partnerships, expanding the network and potential offerings
- Demonstrated exceptional project management skills in a fast-paced start-up environment, spearheading successful employee onboarding strategies and procedures.
BDC
Jet City Harley-Davidson
Renton , WA
2022.04 - 2022.07
- Instrumental in driving sales and revenue growth through proactive lead generation and outreach efforts
- Established strong customer relationships as the primary point of contact for inquiries, ensuring high levels of satisfaction and repeat business
- Utilized CRM software to track interactions, manage leads, and provide valuable data-driven insights to optimize marketing strategies
- Played a key role in managing events and promotions, enhancing brand awareness and attracting potential customers
- Provided valuable feedback for improved customer experience and operational efficiency, contributing to the dealership's overall success.
Sales Associate
Burien Toyota
Burien , WA
2021.10 - 2022.03
- Demonstrated exceptional sales performance by identifying opportunities and converting leads
- Assisted customers in product selection and answered inquiries, showcasing product knowledge
- Played a key role in training new sales team members, contributing to team growth and development
- Leveraged both phone and internet leads, maximizing customer engagement and sales conversion
- Maintained strong customer relationships, resulting in increased customer satisfaction.
Sales Associate
Toyota of Seattle
Seattle , WA
2020.12 - 2021.10
- Consistently achieved sales targets by effectively identifying and pursuing potential leads
- Provided excellent customer service, answering inquiries and setting up sales appointments
- Assisted in training new sales team members, ensuring a skilled and cohesive workforce
- Managed phone and internet leads, optimizing opportunities for sales conversion
- Strengthened customer relationships, promoting long-term loyalty and repeat business.
Operations Manager
Clear
San Jose , CA
2015.02 - 2020.11
- Managed daily operations and technical equipment, improving efficiency and troubleshooting
- Implemented rotation sheet, enhancing lane proficiency and overall operations at SJC and SEA
- Built relationships with TSA and airport operations staff, improving the member experience
- Led team initiatives for inventory, tech testing, and sports vertical relaunch for Clear
- Collaborated in recruitment, onboarding, and training of new hires, ensuring a capable team.
Education
Certification - Real Estate
Real Estate U
2024-03
Some College (No Degree) - Psychology
Bellevue College
Bellevue, WAHigh School Diploma -
Judge Jose De Venecia Sr. Memorial National High School
Philippines2009-03
Skills
- Client Needs Assessment
- Lead Follow Up
- Contract Negotiation
- Staff Management
- CRM software use
- Excellent communicator
- Business Development
- Administrative Support
- Sales closing
- Proficient in Microsoft Office
- Sales Development
- Dispute Mediation
- Problem-solving skills
- Strategic Planning
Certification
Real Estate License, Washington
Timeline
Customer Service Manager & Graphic Designer
Dash Air Shuttle
2022.07 - Current
BDC
Jet City Harley-Davidson
2022.04 - 2022.07
Sales Associate
Burien Toyota
2021.10 - 2022.03
Sales Associate
Toyota of Seattle
2020.12 - 2021.10
Operations Manager
Clear
2015.02 - 2020.11
Certification - Real Estate
Real Estate U
Some College (No Degree) - Psychology
Bellevue College
High School Diploma -
Judge Jose De Venecia Sr. Memorial National High School
Real Estate License, Washington
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