Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lana Ziegler

Orlando,FL

Summary

Focused and versatile professional with undeniable talents in customer service. Dedicated to providing exceptional customer service and fostering engagement. Thrives under pressure, excels at multitasking, and maintains a calm demeanor in fast-paced environments. Strong interpersonal skills allow for easy connection with others. Ability to quickly learn and adapt to various processes and procedures makes well-suited for any role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista/Server

Ghirardelli Chocolate Company
12.2023 - Current
  • Serve sundaes, ice cream, and coffee, maintaining a welcoming environment and enhancing customer experiences
  • Foster teamwork and communication, achieving a harmonious work environment and efficient service delivery
  • Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Captain/Supervisor

Target
02.2022 - 10.2023
  • Led customer service team, managing returns, exchanges, and refunds, ensuring policy compliance
  • Coordinated timely delivery of online orders to customer vehicles, enhancing customer satisfaction
  • Supervised front-of-store operations, maintaining smooth workflow and resolving issues promptly
  • Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Private Nanny

Lajas Family
04.2018 - 08.2022
  • Cared for4 children under 8, ensuring safety and well-being from breakfast to bedtime
  • Organized daily activities fostering development and engagement
  • Prepared meals adhering to dietary restrictions, maintaining nutritional balance
  • Kept household clean and orderly, promoting a healthy living environment
  • Managed daily schedules and activities for 4 children, fostering developmental growth through structured play and educational tasks
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.

Education

High School Diploma -

Saint Cloud High School
Saint Cloud,FL
01-2022

Skills

  • Team management
  • Food safety regulations
  • De-escalation techniques
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Digital marketing expertise
  • Digital marketing analytics
  • Training and mentoring

Certification

  • ServSafe Food Handler's Certification
  • Digital Marketing Certification

Languages

ASL
Limited Working
English
Native or Bilingual

Timeline

Barista/Server

Ghirardelli Chocolate Company
12.2023 - Current

Captain/Supervisor

Target
02.2022 - 10.2023

Private Nanny

Lajas Family
04.2018 - 08.2022
  • ServSafe Food Handler's Certification
  • Digital Marketing Certification

High School Diploma -

Saint Cloud High School
Lana Ziegler