Chynna Astwood
The Bronx,NY
Summary
Dynamic and results-oriented professional with a proven track record in the hospitality industry, notably at Le Pain Quotidian. Excelled in enhancing customer satisfaction through exceptional service and maintaining high safety standards. Skilled in POS systems and espresso machine operation, demonstrating strong time management and team collaboration abilities. Achieved significant improvements in service efficiency and sales.
Overview
8
8
years of professional experience
Work History
Barista/Server
Le Pain Quotidian
NY, NY
04.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
Trader Joe’s
NY, NY
10.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Barista/A Team
Pret A Manger
NY, NY
08.2018 - 10.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server
Stone Street Tavern
NY, NY
03.2017 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Mother Burger
NY, NY
06.2017 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Social Work
Hostos Community College
Bronx, NYSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team leadership
- Espresso machine operation
- Safe food handling
- Safe food handling practices
- POS systems
- Hospitality service expertise
- Inventory management
Timeline
Barista/Server
Le Pain Quotidian
04.2022 - Current
Cashier
Trader Joe’s
10.2020 - 04.2022
Barista/A Team
Pret A Manger
08.2018 - 10.2020
Server
Mother Burger
06.2017 - 12.2018
Server
Stone Street Tavern
03.2017 - 11.2019
Social Work
Hostos Community College