Carol Duncan RN MSN
Calumet City,IL
Summary
Experienced register nurse professional who have displayed leadership, management and communication skills. Responsible for managing, supervising and assist the nursing staff, as well as providing administrative support and patient care.
Overview
23
23
years of professional experience
Work History
Administrative House Supervisor
John Stroger Hospital
07.2021 - Current
- Provided emergency response during shifts and when on-call.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Clinical Nurse II
John Stroger Hospital-Cook: Weinstein Robert A MD
06.2014 - Current
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 28 patients per shift.
- Charge nurse on Med/Surg and OB/Gyne floor. Oversaw average of 5 patients per shift.
- Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
- Examined patients and dispensed contraceptives and other medications as needed.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
House Manager
Roseland Community Hospital
10.2008 - 04.2016
- Scheduled and assigned nurses to area for patient care.
- Performed house administrator duties, such making sure the patient get the most quality care from the nursing staff.
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Clinical Coordinator
Mercy Hospital
11.2001 - 12.2007
- Supervised and managed daily activities of clinical team consisting of 6 nurse 3 PCA 1 physicians, and other disciplinary department support staff.
Registered Nurse Clinical Liaison
Rush Foundation Hospital
04.2005 - 05.2007
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Collected data about patient care problems and prepared reports.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
Nurse Administrator Coordinator
Weiss Hospital
09.2022 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Science - Nursing
Kennedy-King College
Chicago, IL1999
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL2013
Master of Science - Nursing
Chamberlain University
Downers Grove, IL2019
Skills
- Patient care standards
- Strong clinical judgment
- Preceptor
- Tracheotomy care
- Patient and family advocacy
- Chest pain management expert
- Staff education
- Resource allocation
- Charge Registered Nurse
- Unit Manager on Medical Surgical floor
- House Administrator
- Clinical liaison
- Conflict resolution
- Home care
Timeline
Nurse Administrator Coordinator
Weiss Hospital
09.2022 - Current
Administrative House Supervisor
John Stroger Hospital
07.2021 - Current
Clinical Nurse II
John Stroger Hospital-Cook: Weinstein Robert A MD
06.2014 - Current
House Manager
Roseland Community Hospital
10.2008 - 04.2016
Registered Nurse Clinical Liaison
Rush Foundation Hospital
04.2005 - 05.2007
Clinical Coordinator
Mercy Hospital
11.2001 - 12.2007
Associate of Science - Nursing
Kennedy-King College
Bachelor of Science - Nursing
Chamberlain University
Master of Science - Nursing
Chamberlain University
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