Jada Shaw
District Heights,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Ledia
, MD
11.2022 - 09.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Server
Danny Nguyen Commercial
, MD
06.2022 - 07.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Door-to-Door Sales Representative
Marcus
District Heights, Maryland
03.2021 - 10.2021
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Explained the benefits of purchasing the product compared to competitors' offerings.
Education
High School Diploma -
Suitland High School
Forestville, MD05-2024
Skills
- Call Center Operations
- Account Management
- Technical Support
- Report Preparation
- Schedule Coordination
- Complaint resolution
- Workflow Management
- Employee Scheduling
- Schedule Management
Timeline
Customer Service Manager
Ledia
11.2022 - 09.2024
Server
Danny Nguyen Commercial
06.2022 - 07.2023
Door-to-Door Sales Representative
Marcus
03.2021 - 10.2021
High School Diploma -
Suitland High School