TRINA REDDIX
Dallas,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Home Health Care Provider
Private Care
Dallas, TX
09.2016 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned optimal meals based on established nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared meals and snacks to meet individual nutritional requirements.
- Prepared patients for both routine tests and complicated surgeries.
- Met client demands by referring direct care providers.
- Assisted patients with personal care to alleviate burden on family members.
Receiving Lead
Kroger
Dallas, TX
01.2022 - 12.2025
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
High School Diploma -
North Caddo High School
Vivian, LA05.1996
Skills
- MS Office proficiency
- Customer Support
- Inbound and Outbound Calling
- Project management
- Verbal Communication
- Problem Resolution
- In-store support
- Shipping and receiving understanding
- Credit card payment processing
- Employee coaching
- Customer relations
- Quality control
Timeline
Receiving Lead
Kroger
01.2022 - 12.2025
Home Health Care Provider
Private Care
09.2016 - Current
High School Diploma -
North Caddo High School