Wahnetah M Deloney

Assisted patients with daily living activities, promoting independence and preserving dignity.

• Enhanced patient comfort by providing compassionate and attentive care.
• Completed household management tasks for clients within private home settings.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
• Maintained clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
• Performed wound care duties diligently, reducing risk of infection and accelerating healing process.
• Addressed emergency situations promptly and effectively while adhering to established protocols for crisis intervention and escalation when necessary.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Maintained detailed records of patient progress, ensuring accurate communication among healthcare providers and continuity of care across multiple visits.
• Collaborated with families to address concerns or unmet needs, fostering ongoing communication and collaboration in support of patient wellbeing.
• Safeguarded patient privacy by maintaining strict confidentiality of personal information and adhering to HIPAA guidelines.
• Followed nutritional plans to prepare optimal meals.

• Greeted over 30 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Organized, maintained and updated information in computer databases.
• Collected payments, processed transactions and updated relevant records.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Titling vehicles from Canada to States
• Title work, check them into the system, Do the paperwork and then to ship out to DMV
• Titles coming back from DMV made copies of Titles and filled
• Titles coming back from the DMV, enter back into system received them and shipped them out to customers
• Notarized Titles.

• Overseen all materials coming in and going out
• Managed high volume paperwork and collaborated with accounting department to resolve invoice discrepancies
• Reviewed order data on Day-to-Day basis to verify transactions and shipping dates
• Made purchase orders for all outgoing products
• Received, stored, and shipped goods and materials.
• Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.

• Forecasted workforce requirements based on daily workload and company targets
• Led warehouse improvement initiatives to advance operational efficiencies
• Responsible for handling customer account inquiries, accurately supplying information to ensure resolution of product/service complaints and customer satisfaction
• Picked up incoming stock and delivered materials to appointed locations.