Jahsenta Philbert
Orlando,FL
Summary
Offering strong foundation in organizational and time management skills, eager to learn and grow in fast-paced fulfillment environment. Ready to use and develop problem-solving and multitasking skills. Developed key transferrable skills in fast-paced, high-volume environment, including inventory management and logistics coordination. Demonstrates ability to work efficiently both independently and as part of team, ensuring accurate and timely completion of tasks. Seeking to transition into new field where these skills can contribute to operational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Lowes Home Improvment
Orlando, FL
05.2025 - Current
- Located and fulfilled guest orders across sales floor and stockroom under strict time deadlines
- Packed and processed orders efficiently, minimizing downtime and supporting store productivity goals
- Collaborated with team members to meet daily fulfillment and production targets
- Prepared, sorted, and shipped orders accurately using proper materials
- Leveraged strong inventory knowledge to anticipate guest needs and ensure a smooth customer experience
Server
WONDERWORKS
Orlando, FL
09.2024 - 05.2025
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Provided exceptional customer service in fast-paced dining environment, enhancing guest experiences.
- Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
Supervisor
Ulta
Orlando, FL
04.2024 - 11.2024
- Maintained high standards of quality control to ensure customer satisfaction
- Led a team of employees, providing guidance and support to ensure efficient operations
- Supervised daily operations to ensure efficient workflow and high-quality product output.
- Trained and mentored team members on best practices for customer service and food safety.
- Implemented inventory control measures to reduce waste and improve stock management.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Collaborated with management to strategize promotional events, increasing foot traffic and sales.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Food Runner
Topgolf
Orlando, FL
06.2023 - 03.2024
- Collaborated with kitchen staff to verify order accuracy before delivery, enhancing overall dining experience.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Implemented suggestions for process improvements, streamlining order-taking procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Coach
Orlando, FL
02.2023 - 06.2023
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to achieve store goals and improve service quality.
- Monitored inventory levels, conducting regular stock checks to optimize product availability.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Sales Associate
Dick's Sporting Goods, Inc
Orlando, FL
06.2022 - 02.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor through effective merchandising and inventory management practices.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Maintained knowledge of current promotions and product features to drive sales.
Education
High school diploma -
Jones High School
Orlando, FL05.2024
Skills
- Teamwork and collaboration
- Attention to detail
- Willing to learn
- Flexible schedule
- Friendly and courteous
- Issue resolution
- Excellent communication
- Detail-oriented
- Punctual and reliable
- Quality control
- Team leadership
Certification
- Food Handler Certification
- ServSafe
Timeline
Fulfillment Associate
Lowes Home Improvment
05.2025 - Current
Server
WONDERWORKS
09.2024 - 05.2025
Supervisor
Ulta
04.2024 - 11.2024
Food Runner
Topgolf
06.2023 - 03.2024
Sales Associate
Coach
02.2023 - 06.2023
Sales Associate
Dick's Sporting Goods, Inc
06.2022 - 02.2023
High school diploma -
Jones High School