Birgit Moore
Pitkin,La
Summary
Dynamic Account Manager with a proven track record at ProSource Wholesale Flooring, excelling in client relationship management and operational efficiency. Skilled in enhancing customer satisfaction and loyalty, I effectively resolved issues and streamlined processes, contributing to significant account retention and growth. Adept at teamwork and documentation, I drive results through proactive communication.
Overview
2027
2027
years of professional experience
Work History
Account Manager, Inside Sales
ProSource Wholesale Flooring
Lake Charles, LA
01.2025 - Current
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Provided product expertise and support to clients during the purchasing process.
- Coordinated with logistics teams to ensure timely delivery of flooring products.
- Analyzed client feedback to identify areas for service improvement and product offerings.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Organized promotional events and interacted with community to increase sales volume.
Operational Manager
The Floor Trader
Lake Charles, LA
2021 - 2024
- Streamlined inventory management processes, reducing discrepancies in stock levels.
- Coordinated daily operations, ensuring adherence to quality standards and customer satisfaction.
- Developed training materials for new employees, enhancing onboarding efficiency and knowledge retention.
- Monitored staff performance, providing feedback to improve productivity and team cohesion.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Administrator
Jay‘s Carpet One
DeRidder, LA
2001 - 2024
- Managed customer inquiries and resolved issues efficiently.
- Coordinated scheduling of carpet installations and maintenance services.
- Assisted in inventory management, ensuring product availability and accuracy.
- Processed customer orders and payments accurately using POS systems.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Developed improved filing systems for documentation and record-keeping.
- Collaborated with team members to streamline workflow processes for enhanced productivity.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Gymnasium Am Schloss
Saarbrücken, GermanySkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Customer relationships
- Goal oriented
- Account oversight
- Documentation and reporting
- Customer relationship management (CRM)
- Operations
Languages
German
Native or Bilingual
Timeline
Account Manager, Inside Sales
ProSource Wholesale Flooring
01.2025 - Current
Operational Manager
The Floor Trader
2021 - 2024
Administrator
Jay‘s Carpet One
2001 - 2024
High School Diploma -
Gymnasium Am Schloss