Molly La Londe
Kent,OH
Summary
Experienced with team leadership, inventory management, and customer service. Utilizes strong organizational skills and effective communication to enhance team performance and store efficiency. Track record of fostering positive work environment and ensuring high standards in store operations.
Overview
3
3
years of professional experience
Work History
Store Team Lead
SLOANS OF PSP LLC
Norton OH
07.2024 - Current
- Supervised daily store operations, ensuring efficient workflow and optimal customer service.
- Trained new team members on store policies, procedures, and customer engagement techniques.
- Managed inventory control processes, including stock replenishment and organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Acme Fresh Market
Norton, OH
12.2023 - 07.2024
- Assisted customers with inquiries, providing accurate product information and resolving issues effectively.
- Handled escalated customer complaints professionally, ensuring timely resolution while maintaining brand reputation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Handled currency daily, documenting and closing money services.
Ice Cream Server
TAD SKOOPS
Barberton, OH
03.2023 - 03.2024
- Provided exceptional customer service by efficiently serving ice cream and addressing customer inquiries.
- Maintained cleanliness and organization of service area, ensuring compliance with health and safety standards.
- Operated POS system to accurately process transactions and manage cash handling procedures.
- Developed knowledge of menu items to offer personalized recommendations to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma -
Norton High School
Norton, OH05-2026
Skills
- Store operations
- Customer engagement
- Cash handling accuracy
- Data entry proficiency
- Stock replenishment
- POS system operation
- Store maintenance
- Returns and exchanges
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
Timeline
Store Team Lead
SLOANS OF PSP LLC
07.2024 - Current
Customer Service Representative
Acme Fresh Market
12.2023 - 07.2024
Ice Cream Server
TAD SKOOPS
03.2023 - 03.2024
High School Diploma -
Norton High School