SHAMAE L. FARROW
Leland,NC
Overview
22
22
years of professional experience
Work History
Behavioral Health Assistant
Submit Behavioral Health- Carolina Dunes
Leland, NC
10.2022 - Current
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Provided crisis intervention services to individuals experiencing acute mental health distress, offering immediate support and connecting them with appropriate resources.
Safety Attendant
Novant Health Brunswick Medical Center
08.2020 - 10.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Evaluated risk to client or others by gathering information and conducting assessments.
Customer Service Representative
Circle K
06.2017 - 06.2020
- Maintained property and equipment to ensure customers have a safe and pleasant shopping environment
- Efficiently ring up all sales on a cash register properly and accurately, handle money, checks, and other types of payment received for products sold per process/policy
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Environmental Services Assistant
New Hanover Regional Medical Center
05.2011 - 02.2018
- Followed isolation protocols for cleaning and sanitizing patient rooms, and other service locations using the 7- step cleaning procedure
- Demonstrated Standards of Performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence
- Complied with JCAHO and other regulatory agency guidelines.
Crew Member
McDonalds
05.2003 - 04.2011
- Worked front counter, drive-thru, and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
John T Hoggard High School
Wilmington, NC05.2003
Skills
- Knowledge of OSHA Regulations
- Ability to learn new vendor information
- Exceptional Customer Service
- Outstanding Organizational Skills
- Excellent Communication Skills
- Occupational health hazards
- QuestSuite Professional proficiency
Timeline
Behavioral Health Assistant
Submit Behavioral Health- Carolina Dunes
10.2022 - Current
Safety Attendant
Novant Health Brunswick Medical Center
08.2020 - 10.2022
Customer Service Representative
Circle K
06.2017 - 06.2020
Environmental Services Assistant
New Hanover Regional Medical Center
05.2011 - 02.2018
Crew Member
McDonalds
05.2003 - 04.2011
High School Diploma -
John T Hoggard High School