Summary
Overview
Work History
Education
Skills
REFERENCES
Work Availability
Timeline
Hi, I’m

Amber Bell

CLINCAL ADMINSTRATION
ROANOKE,Virginia
The supernatural is the natural not yet explained.
Elbert Hubbard
Amber Bell

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
years of professional experience

Work History

United Healthcare
ROANOKE, VA

Navigator
07.2020 - Current

Job overview

  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Educated patients on insurance and healthcare plans.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.

Lewis Gale Medical Center
Salem, Virginia

Hospital Operator
03.2019 - Current

Job overview

  • Hospital Phone Operator. Over heading Emergency codes throughout hospital and clinic facilities. Processing codes for doctors on call, in-house doctors, nurses, and EMS crews. Transferring patient and doctor calls to correct floors and nurses. Screening all calls for mental health and rehabilitation center.

Lewis Gale Clinic
Salem, Virginia

Medical Receptionist
06.2016 - 02.2019

Job overview

  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Serviced over 150 patients a day in the clinic.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Maintained current and accurate medical records for patients.

Education

Patrick Henry High School
Roanoke, VA

High School Diploma
06.2005

Jefferson College of Health Sciences
Roanoke, VA

from Clinical Laboratory Science

Skills

  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Knowledge of Community Services and Programs
  • Patient Needs Assessment and Referral
  • Microsoft Office
  • Medical Transcription
  • Medical Services Administration
  • Business Management Principles
  • Comfort with Technology and Databases
  • Health Information Access Management
  • Medical Terminology
  • Risk Management Assessment
  • Hospital Operations
  • Telephone Communication
  • Personnel Management
  • Administrative Duties
  • Professional Relationships
  • PA Systems
  • Patient Information
  • Clerical Work
  • Outbound Calls
  • Customer Satisfaction

REFERENCES

SAMUEL ROBERTSON (Veterans Administration)

WORK: 540-982-2463

CELL: 540-598-6655


RON CAVE (AV Networks)

CELL: 540-588-8238


SHARON BISHOP (Virginia Orthopedics)

CELL: 540-312-9186


Availability
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Timeline

Navigator

United Healthcare
07.2020 - Current

Hospital Operator

Lewis Gale Medical Center
03.2019 - Current

Medical Receptionist

Lewis Gale Clinic
06.2016 - 02.2019

Patrick Henry High School

High School Diploma

Jefferson College of Health Sciences

from Clinical Laboratory Science

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Amber BellCLINCAL ADMINSTRATION