Gladys Alvarado

• Handled customer complaints in an efficient and courteous manner.
• Assisted with the opening of new accounts and processed account maintenance requests.
• Identified opportunities for cross-selling additional products or services based on member needs.
• Answered incoming calls regarding membership benefits and services.
• Researched complex issues related to accounts or services provided by the organization.
• Helped members resolve account problems and navigate internal systems to handle routine needs.
• Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
• Processed cash and check deposits every day.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

• CPR certification

• Organized items purchased by customers according to their type or size for easy retrieval during checkout.
• Provided information on company policies, warranties, guarantees, financing options and other related matters.
• Worked and serviced customers in Jewelry department.
• Became knowledgeable in the materials and metals being used in jewelry to make the customers experience smoother.
• Assisted customers with locating merchandise within the store.