Karen Orozco
Spring Valley,CA
Summary
Highly skilled customer service professional with over eight years of experience in the service industry, including six years of serving and two years in management.
Overview
7
7
years of professional experience
Work History
Waitress
Wood Ranch BBQ & Grill
08.2023 - Current
- Handles customer complaints and requests with patience and professionalism
- Accurately takes and delivers orders, ensuring customer satisfaction
- Manages up to 10 tables simultaneously in a high-volume environment
- Processes cash and credit transactions efficiently
- Trains new staff members on restaurant procedures and customer service standards.
Waitress
Wood Ranch BBQ & Grill
06.2021 - 08.2023
Waitress
Spumoni Italian Trattoria
08.2019 - 08.2023
Assistant Manager
Pholicious Vietnamese Cuisine
06.2017 - 10.2018
- Managed personnel scheduling and staff training
- Handled customer complaints and maintained high customer satisfaction
- Kept track of cash register balances and maintained inventory levels.
Sales Representative
Sprint
02.2018 - 08.2018
- Attended seminars to enhance teamwork, customer service, and sales skills
- Utilized computer systems to create sales and manage customer accounts
- Analyzed store trends to optimize profits and improve sales performance.
Education
Bachelor of Science in Nursing (BSN) -
San Diego State University
San Diego, CAAssociate Degree in Liberal Arts and Sciences -
College of the Canyons
Valencia, CA01.2021
Skills
- Customer Service Excellence
- Sales Expertise
- POS System Proficiency
- Fluent in Spanish
- Staff Training and Development
- Conflict Resolution & Team Collaboration
Availability
Currently have open availability for the summer. I am looking to replace my position at Wood Ranch so I will need 2 weeks to inform them of my departure. I am currently working with them Friday-Monday.
References
- Ashlen Dickerson, 707) 880-0881, Wood Ranch Manager
- Garrette Krell, 661) 755-9658, Spumoni Owner/Manager
- Damian Loftas, 661) 305-7102, Family friend
- Yolanda Martines, 619) 804-9110, Current Renter (speaks spanish)
Timeline
Waitress
Wood Ranch BBQ & Grill
08.2023 - Current
Waitress
Wood Ranch BBQ & Grill
06.2021 - 08.2023
Waitress
Spumoni Italian Trattoria
08.2019 - 08.2023
Sales Representative
Sprint
02.2018 - 08.2018
Assistant Manager
Pholicious Vietnamese Cuisine
06.2017 - 10.2018
Bachelor of Science in Nursing (BSN) -
San Diego State University
Associate Degree in Liberal Arts and Sciences -
College of the Canyons
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