Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Krystal Hernandez

Bloomfield,NJ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Delivery Driver

DoorDash
Bloomfield, NJ
08.2023 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
  • Inspected food quality prior to leaving restaurants for deliveries and ensured that it was up to standards.
  • Provided friendly customer service while interacting with customers during deliveries.

Universal Banker

Columbia Bank
Pompton Lakes, NJ
06.2023 - 12.2023
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Verified amounts and integrity of every check or funds transfer.
  • Achieved or exceeded personal sales goals on consistent basis.

Assistant Manager

Apple Gate Farm Ice Cream
Montclair, NJ
04.2020 - 05.2023
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Education

Associate's degree - Medical Billing & Coding

Eastwick Colleges
07.2019

High school diploma -

Bloomfield High School
06.2018

Skills

  • Microsoft Office
  • Multitasking and Organization
  • Team Building and Leadership
  • Customer Service Management
  • Employee Supervision and Motivation
  • Positive Attitude and Energetic
  • Customer Service
  • Products and Services Knowledge
  • Cash Handling
  • Leadership

Volunteer

  • YMCA Volunteer- August 2023
  • Passaic County CASA for Children- November 2023

Timeline

Delivery Driver

DoorDash
08.2023 - Current

Universal Banker

Columbia Bank
06.2023 - 12.2023

Assistant Manager

Apple Gate Farm Ice Cream
04.2020 - 05.2023

Associate's degree - Medical Billing & Coding

Eastwick Colleges

High school diploma -

Bloomfield High School

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Krystal Hernandez