Hi, I’m
Cherry Thomas
Aurora,US
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
12
years of professional experience
Work History
DoorDashDenver, CO
Delivery Driver
02.2018 - Current
Job overview
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Just Us Dust Bunny ServicesAurora, CO
Housekeeping/ Janitor
02.2016 - Current
Job overview
- Owner of janitorial service over the last 8 years
- 19 years cleaning experience.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Followed safety procedures when handling hazardous materials.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Hearing Care SolutionsGreenwood Village, CO
Medical Claims Specialist
04.2022 - 06.2022
Job overview
- Submitted and tracked medical claims to insurance companies via electronic or paper methods.
- Resolved issues related to denied or underpaid claims in a timely manner.
- Maintained accurate records of all claim activities for audit purposes.
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
- Adhered to HIPAA regulations while managing confidential patient information.
- Audited provider bills for accuracy before submission to insurance companies.
- Provided feedback on coding errors and discrepancies found in submitted claims.
- Responded promptly to customer inquiries regarding claim status updates.
- Conducted research into complex medical coding issues to ensure proper reimbursement.
- Reviewed denials, rejections, and underpayments from insurance carriers.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Accurately processed large volume of medical claims every shift.
- Used contract notes and processing manual to correctly apply group-specific classifications to claims.
UGG / Deckers BrandsBroomfield, CO
Customer Service Representative
11.2020 - 01.2021
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
HealthOne SCLBroomfield, CO
Insurance Representative
06.2013 - 09.2013
Job overview
- Answered incoming calls providing assistance to all callers and directing the calls to the appropriate department
- Add or change insurance coverage
- Verification of documentation necessary for timely collections of patient accounts including requesting and collecting medical records
- Send appeals as needed
- Send request to Medical Records for reports requested by Insurance Company.
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
- Maintained accurate records of customer interactions and policy information.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
Cornell PharmacyDenver, CO
Pharmacy Technician
01.2012 - 01.2013
Job overview
- Assisted customers by answering simple questions, locating items and referring them to the pharmacist for medication information, etc.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate's in Health Science
09.2023
DeVry University
Medical Billing And Coding
02.2022
Everest College-Aurora
Pharmacy Technician
07.2011
High school diploma or GED
Skills
- Cash Handling
- Excel
- Microsoft Office
- Customer Service Skills
- Data Entry
- Warehouse Experience
- Environmental Services
- Office Experience
- Microsoft Windows
- Clerical Experience
- Customer service
- Sales
- Cashiering
- Commercial cleaning
- Microsoft Word
- Medical Coding
- Medical Billing
- Hospital Experience
- Phone Etiquette
- Time management
- Typing
- Order Verification
- Payment Collection
- Package Scanning
- Punctual
- Dependable and Reliable
- Valid Driver's License
- Teamwork and Collaboration
- Responsible Driver
- Courteous and Polite Demeanor
- Documentation and Reporting
- Local Delivery
- Cash Handling
- Attention to Detail
- Positive Attitude
- Vehicle Inspections
- Verbal and Written Communication
- Problem-Solving
- MS Office
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Willing To Relocate: Anywhere
Accomplishments
- Continuously maintained an accident and incident-free driving record for more than 5 years.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Promoted from Claims representative to Billing specialist, in less than 12-months.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Claims Specialist
Hearing Care Solutions
04.2022 - 06.2022
Customer Service Representative
UGG / Deckers Brands
11.2020 - 01.2021
Delivery Driver
DoorDash
02.2018 - Current
Housekeeping/ Janitor
Just Us Dust Bunny Services
02.2016 - Current
Insurance Representative
HealthOne SCL
06.2013 - 09.2013
Pharmacy Technician
Cornell Pharmacy
01.2012 - 01.2013
Ultimate Medical Academy - Clearwater
Associate's in Health Science
DeVry University
Medical Billing And Coding
Everest College-Aurora
Pharmacy Technician
High school diploma or GED
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