Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Collections position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
02.2022 - Current
Trained other employees in customer service and procedures.
Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Conducted hands-on demonstrations to reinforce learning concepts.
Collections Agent
Holiday Seafood
11.2019 - 01.2022
Built rapport with customers.
Processed payments and applied to customer balances.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Negotiated to collect balance in full.
Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Office Assistant
Total Transportation Systems
05.2017 - 04.2019
Completed clerical tasks such as filing and copying.
Interacted with customers to provide information.
Scheduled and coordinated travel arrangements for staff members.
Purchased and maintained office supplies.
Education
Associate of Science - Computer And Information Sciences
Hillsborough Community College
Tampa, FL
05.2025
Skills
Customer Service
Employee Training
Cash Handling
Food Safety
Opening and closing procedures
Critical Thinking
Product Knowledge
Complaint resolution
Timeline
Crew Trainer
McDonald's Restaurant
02.2022 - Current
Collections Agent
Holiday Seafood
11.2019 - 01.2022
Office Assistant
Total Transportation Systems
05.2017 - 04.2019
Associate of Science - Computer And Information Sciences