Louis Alonso
Collections
Tampa,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Collections position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
02.2022 - Current
- Trained other employees in customer service and procedures.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations to reinforce learning concepts.
Collections Agent
Holiday Seafood
11.2019 - 01.2022
- Built rapport with customers.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Office Assistant
Total Transportation Systems
05.2017 - 04.2019
- Completed clerical tasks such as filing and copying.
- Interacted with customers to provide information.
- Scheduled and coordinated travel arrangements for staff members.
- Purchased and maintained office supplies.
Education
Associate of Science - Computer And Information Sciences
Hillsborough Community College
Tampa, FL05.2025
Skills
- Customer Service
- Employee Training
- Cash Handling
- Food Safety
- Opening and closing procedures
- Critical Thinking
- Product Knowledge
- Complaint resolution
Timeline
Crew Trainer
McDonald's Restaurant
02.2022 - Current
Collections Agent
Holiday Seafood
11.2019 - 01.2022
Office Assistant
Total Transportation Systems
05.2017 - 04.2019
Associate of Science - Computer And Information Sciences
Hillsborough Community College