Angela Wright
Culpeper,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Admin and Office Specialist III
Virginia Department Of Motor Vehicles
Culpeper, VA
02.2001 - Current
- Delivers quality customer service to motor vehicle drivers, dealers, and motor carrier for products such as vehicle registrations, plates, licenses, titles, tax collections and any other DMV related services
- Interprets and explains complex policy and procedure to customers and coworkers
- Reviews documents for validity and ensures they are presented within DMV and state policy
- Performs tasks at all workstations within the CSC including but not limited to information, the front counter, road tests, and exam room
- Authorized key holder who is responsible for opening and closing the CSC: responsible for daily deposits and issuing and intercepting inventory
- Assigns inventory to tellers; assigns and finalizes any and all inventory including but not limited to titles, decals, and VDH documents
- Provides administrative support to staff members, including copying and scanning documents, and filing paperwork
- Manages office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Conducts office inventory checks and requested restock of supplies.
- Performs customer service transactions, administer vision and road tests for driver licenses and issue other DMV credentials
- Responsible for overseeing daily workflow, coaching, training, supervising, and directing CSC staff in performing daily work activities
- Perform required administrative functions as needed such as inventory audit, driver and vehicle audit, daily office deposits, maintaining and monitoring the office petty cash
- Provides assistance to CSC management when needed
- Monitors CSC staff, Q-Flow and addresses customer issues in the absence of management
- Run and monitor the queueing system periodically and throughout the day
- Experience in calculating employee payroll and timecards
Education
Germanna Community College
Locust Dale, VAMass Communications
Virginia Commonwealth University
Richmond, VABachelor of Science - Business Managment
University of Phoenix
Tempe, AZSkills
- A 23 year veteran with the Virginia Department of Motor Vehicles
- Well versed in complex DMV laws, policy and procedure
- Proficient in the Microsoft Office Suite including Word and Excel Spreadsheets
- Advanced ability to analyze documents, files, records and any other items to make logical and legal conclusions
- Experienced in interviewing, training, coaching, and supervising staff
- Multitasking- I can handle many things at one time including but not limited to: managing the queueing system, running the office in the absence of management, and helping staff with complex issues while also processing customer transactions in a timely manner
- Attention to Detail- Extremely conscientious about any and all documents that I analyze, review and process
- Knowledge of computers information systems, databases, and personal computers
- Consistently demonstrates effective leadership and communication skills
- Knowledge of established inventory and accounting principles
- Works well under pressure, especially during periods of high customer volume
- Knowledge of calculating payroll and timesheets for employees
- Maintains and balances a daily cash drawer
- Performs tasks at all workstations in the CSC including information, the front counter and exam room
- Effective oral and written communication skills
- Print and analyze weekly and annual reports
- Performs various audits within the CSC such as vehicle, driver, inventory and internal audits
- Process customer transactions with accuracy and efficiency
- Enters all new CSC inventory into the system when received such as plates, titles, decals and Vital Records documents
Timeline
Admin and Office Specialist III
Virginia Department Of Motor Vehicles
02.2001 - Current
Germanna Community College
Mass Communications
Virginia Commonwealth University
Bachelor of Science - Business Managment
University of Phoenix
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