Rachel Garland

Receive and process requisitions from all sources to include all CSC's , Selects, driver training schools, police agencies and correctional institutions

Maintain and update Oracle inventory system for all stock items

Process title orders for all CSC's and Selects on a weekly basis.

Maintain and update the title spreadsheet weekly

Maintain the files for all work orders and truck run orders

Process invoices monthly for the mailroom, printing services, and admin services

Provide analyst and purchasing support to the supply and warehouse operations.

Provide assistance to customers via email, phone and/or chat daily

Prepared detailed progress reports for upper management, enabling data-driven decision making regarding program resources allocation.

Participated proactively in professional development opportunities enhancing individual skills and knowledge crucial for supporting various programs effectively.

Enabled smooth transition during staff turnovers by maintaining updated documentation of processes, procedures and critical information.

• Minimized errors in package routing by double-checking address information and recipient details before dispatching items.
• Expedited urgent mail deliveries by prioritizing tasks and coordinating with team members on deadlines.
• Addressed any discrepancies in delivered packages promptly, resolving issues efficiently while maintaining professionalism.
• Streamlined parcel shipping processes, using appropriate carriers based on delivery timelines and budget constraints.
• Increased customer satisfaction through timely responses to inquiries regarding mail status and deliveries.
• Consistently met tight deadlines for outgoing shipments, enabling smooth business operations across departments.
• Performed routine maintenance on mailroom equipment, such as postage meters and folding machines, reducing downtime due to malfunctions.
• Regularly communicated with postal service providers to stay informed about changes in regulations and shipping options.
• Coordinated large-scale mailing projects such as mass printings or holiday mailings, ensuring timely completion without compromising quality.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Operated postal machines, including postage meters and mail-processing machines.